Frances Street Medical Centre

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  • Provider Information
  • Frances Street Medical Centre is a GP Practice in Doncaster and provides a list of services listed below if available. This GP practice has 26 reviews with a rating of 4.1 out of 5.

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  • Provider Services
  • Asthma Clinic
  • Child health and development
  • Diabetes Clinic providing insulin initiation
  • Flu Clinic
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Minor surgery (removal of moles,skin lesions)
  • Primary care counselling service
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Frances Street Medical Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49655 individuals have been screened out of a possible 1105 eligible people.

    A total of 59.2760181 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    655
    Cervical Screening Ages 50 to 64415 individuals have been screened out of a possible 610 eligible people.

    A total of 68.03278689 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    415
    Overall number of GP appointments2931 Number of appointments in Apr 2024 from a practice list size of 6779 patients2931
    Face to face appointments2213 Face to Face appointments in Apr 2024 which is 75.5% of the total number of appointments.2213
    Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
    Telephone appointments694 Telephone appointments in Apr 2024 which is 23.7% of the total number of appointments.694
    Unknown appointments24 Unknown appointments in Apr 2024 which is 0.8% of the total number of appointments.24
    Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    15

    Good
    6

    Ok
    1

    Poor
    1

    Terrible
    3

  •  Patient Reviews

    Frances Street Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Feb 13 2018

    I was lucky enough to turn up without an appointment and got seen straight away. I was able to get treatment and sorted for two other things as well. 5 stars!
    Original Comment Report...

    Reply from Frances Street Medical Centre
    Fri, 17 May 2019 13:10:06 +0100

    Thank you for taking the time to write this positive feedback it is appreciated and shared with both clinical and admin teams. The Medical Centre strives to offer patients a good services and having this acknowledged is always a boost. You are more than welcome to join our Patient Participation Group, for more information please contact the surgery.

    Frances Street Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jul 5 2022

    My daughter was refused care due to the young receptionist telling me they don’t deal/see babies under 6 months. She definitely shouldn’t have this job as she clearly needs more education on healthcare, as well as a new attitude which was absolutely disgusting towards me.

    Frances Street Medical Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Oct 13 2018

    My son tried to get an appointment with a nurse for over 3 days kept phoning from 8.30 each morning , no one answering the phone on day one, day 2 finally got through at 11 am was told all appointments taken for that day phone again tomorrow, so day 3 phoning again from 8.30 got through at 10 am no appointments again, so had to attend the 24 hour same day doctors at mid day. His father not knowing that son had been seen at the 24 hour service tried again to make an appointment for him and actually got one for the same day later in the afternoon, when he realised son had been seen elsewhere ,he tried to ring the surgery back to cancel the appointment ,but no one answered the phone , he tried from 11 am to 5pm every half an hour and then at 5.30 an automated message said the surgery is closed?? No wonder there is such a high number of people not attending appointments if no one answers the phone!! Gone really downhill since the original 4 doctors are no longer there, the nurses are obviously struggling with the work load if you are unable to get appointments , why it has changed from the nurse calling you back i will never know. I cant understand how you can accept new patients when the ones you already have cant get seen.
    Original Comment Report...

    Reply from Frances Street Medical Centre
    Mon, 07 Jan 2019 13:00:44 Z

    The partners and staff at The Medical Centre value all feedback. The phones are answered from 8am until 6pm by two dedicated staff members. Anonymous comments are difficult to investigate or give feedback on due to the lack of information given for us to work from. The staff and patients at The Medical Centre have experienced distressing and challenging changes over the past two years, which we now believe we are coming out of. The Partners and Management are very proud of the hard work and loyalty staff continue to put in everyday. We also thank our patients for the positive and continued support shown and would ask anyone not happy, speak directly with us and respect how we can investigate further with the appropriate information to help and, if necessary, make changes. There are options of online booking for appointments and this can be set up by the Medical Support team. We at The Medical Centre also encourage and welcome all patients to attend the Patient Participation Group meetings held throughout the year where services and reviewed and recommended. We also discuss any issues that patients attending wish to disclose and act on these here.

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    Frances Street Medical Centre

    GP Practice in Doncaster

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