Hillside Practice |
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3.3 
29 Reviews Hillside Practice Windermere Drive, Saltburn By The Sea, Cleveland, TS12 2TG Phone : Web :http://www.hillsidepractic.. Email :. EPS : Available .... CQC : 
Status : Open
Hillside Practice is a GP Practice in Saltburn By The Sea and provides a list of services listed below if available. This GP practice has 27 reviews with a rating of 3.3 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Hillside Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 995 individuals have been screened out of a possible 1335 eligible people.A total of 74.53183521 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 995 |
| Cervical Screening Ages 50 to 64 | 750 individuals have been screened out of a possible 995 eligible people.A total of 75.37688442 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 750 |
| Overall number of GP appointments | 5475 Number of appointments in Apr 2024 from a practice list size of 9406 patients | 5475 |
| Face to face appointments | 2988 Face to Face appointments in Apr 2024 which is 54.6% of the total number of appointments. | 2988 |
| Home Visits | 0 Home Visits in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 1877 Telephone appointments in Apr 2024 which is 34.3% of the total number of appointments. | 1877 |
| Unknown appointments | 380 Unknown appointments in Apr 2024 which is 6.9% of the total number of appointments. | 380 |
| Video call appointments | 230 Video call appointments in Apr 2024 which is 4.2% of the total number of appointments. | 230 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Stan B |
| Jan 7 2022 | ||
I left this practice about 12 months ago having been told by the pharmacist that it was a waste of NHS resources to continue to treat me. I checked with the senior GP that this was the position of the practice. She, as usual, avoided the issue but said that the pharmacist 'knew more than most doctors'. I had been at the practice for decades and am, amongst other things, a recovering cancer patient. Several leading GPs had left in the preceding years and I have never seen an organisation decline so quickly. I was advised by a locum to 'get the hell out of there.' I followed that sound advice. | ||||||
 | By: | Hillside P |
| Aug 28 2019 | ||
I have been with the practice for more than 20 years but over the last year I have been unable to get an appointment when I need one. I only go every 12 weeks for an injection but I cannot get an appointment after 230. I start work at 6am so offering me appointments at 1130 are no good to me.To be told by a receptionist they are shirt staffed and that's all they can offer me is unacceptable. The implications of having to wait nearly 3 weeks for an appointment doesnt seem to be important.I am seriously thinking of moving my family to another surgery which is a shame as some Drs and nurses are lovely but my care and my families care must come first Reply from Hillside Practice Thu, 29 Aug 2019 10:47:00 +0100 Dear SA I am sorry to hear that you are having difficulty getting an appointment for your injection. As you have not given your name I am unable to look into this in more detail but if you could contact Keith Warburton at Hillside on the usual phone number we should be able to have a look and see if there is anything we can do to sort this problem out for you. with best wishes Dr Harvie | ||||||
| By: | Hillside P |
| Jan 25 2019 | ||
Since 1993 this practice has served me very well with regard to care of myself(both doctors and nursing staff have been professional, kind and caring). I have a long term medical condition which requires extra care from time to time and recently I have needed a lot of nursing care and the nursing and health care staff have been brilliant, The GPs have been professional, kind and prompt with their response to recent problems and I have found them easy to talk to which is a huge bonus. Recently there has been changes to the repeat prescription system and there have been many teething problems but I have found the practice pharmacist to be approachable and reassuring when I have needed to speak with her. The receptionists have always been polite and courteous though often when phoning the practice it is quite a while before the call is answered; if one is unwell 12 minutes plus is a very long time to be hanging on waiting for the call to be answered. Overall I say," Thank you Hillside, you continue to provide a caring, professional and most satisfactory practice as far as this patient is concerned" Cant thank you enough!! | ||||||
