This pharmacy use to be great but just recently the staff have changed and its now terrible I have used this pharmacy for many of years but I will be changing.Reasons told prescription would be 15 minutes when they have had the prescription for days. go back an hour later only to be told it will be another 15 minutes. Wrong medicine gave to me it was someone else's prescription.. I have kept with this pharmacy to keep things local but can't be treated like this
Original Comment Report...

I had been receiving a regular repeat prescription containing the same items for several years. I always attended Day Lewis Pharmacy in Paignton because it was the closest and I am disabled. One day I collected my prescription but when I returned home I discovered that there was one item missing. I walked back to Day Lewis Pharmacy and explained the situation, but the pharmacist in charge responded with an accusation that I had probably used the item in excess to obtain a "high", or sold them on the street to feed my drug habit. The missing items were strong sleeping tablets. There were other people present in the shop. I took several deep breaths and then asked him politely if he could check on the system to see if the prescription had actually been sent from the GP, which he grudgingly did and subsequently reported that the item had indeed been received and processed by the pharmacy, as it was the last item alphabetically and had been on a second prescription sheet. I then suggested that it was a possibility that the prescription sheet containing the missing item could have been lost or mislaid amongst other prescriptions, and he retorted that the pharmacy didn’t make mistakes, everything was double checked by highly trained staff, and that the pharmacy had encountered situations where “junky” patients were “claiming” that there was an item missing many times before, and that if I wanted to continue this line of conversation then I should try a less professionally run pharmacy, or perhaps an asian pharmacy. I dug deep into the coping strategies I had learned during my time attending Anger Management rehabilitation sessions and walked out of the pharmacy. By the time I reached my GP (some 30 minutes away at the pace I can manage due to my disability) the pharmacy had rung the GP to say that the prescription sheet containing the missing item had been dropped, and that my prescription was now ready to collect. I walked back to the pharmacy and the pharmacist handed over the item with not a single word of apology or explanation. Rude, ignorant and totally unprofessional in my opinion, and potentially dangerous to patients more vulnerable than myself, accused of fraud and denied their medication. Just wrong. Disgusted.
Original Comment Report...