Whitefield Medical Services Limited |
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Whitefield Medical Services Limited is a GP Practice in Nelson and provides a list of services listed below if available. This GP practice has 14 reviews with a rating of 3.2 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Whitefield Medical Services Limited is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 370 individuals have been screened out of a possible 740 eligible people.A total of 50 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 370 |
| Cervical Screening Ages 50 to 64 | 165 individuals have been screened out of a possible 250 eligible people.A total of 66 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 165 |
| Overall number of GP appointments | 1894 Number of appointments in Apr 2024 from a practice list size of 4089 patients | 1894 |
| Face to face appointments | 1689 Face to Face appointments in Apr 2024 which is 89.2% of the total number of appointments. | 1689 |
| Home Visits | 3 Home Visits in Apr 2024 which is 0.2% of the total number of appointments. | 3 |
| Telephone appointments | 199 Telephone appointments in Apr 2024 which is 10.5% of the total number of appointments. | 199 |
| Unknown appointments | 3 Unknown appointments in Apr 2024 which is 0.2% of the total number of appointments. | 3 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Nov 23 2017 | ||
I have been registered at the practice for many years and usually have not had a problem as I rarely see the GP. Every time I need to be seen though, it's a different story! I have to speak to the nurse who promises to ring me back but every time I have not received a call back. When I have contacted back to chase the call up, I am told that the nurse tried to ring but the phone was engaged which is far from the truth. This has happened on almost every occasion that I have tried to book an appointment. Anyhow, once I manage to get an appointment the GPs are professional and can't do enough to help.
The reception staff do try and help but at times I feel their hands are tied due to the system in place. It would be nice to receive this care with a smile though! | ||||||
| By: | Anonymous |
| Nov 14 2017 | ||
Have been ringing since Monday 13/11 & then the 14/11 been told no appointments triage is to busy to speak with anyone, receptionist wants a full explanation into why I am calling no appointments available, get questioned like you doing something wrong I just to speak to a GP | ||||||
| By: | Whitefield M |
| Mar 26 2018 | ||
What has happened to Whitefield Surgery? No appointments no doctors whenever u ask for one have to give a full explanation to the receptionist before you get anywhere it’s like an interigation!!! Had to go a and e to ger a result last time!!! It’s become appalling, why can’t we see a GP???? The receptionists speak to u like your nobody!!! Reply from Whitefield Medical Services Limited Mon, 26 Mar 2018 11:07:17 +0100 Thank you for your comments. Our routine appointments are opened on Monday for the coming week and there are urgent appointments available every day. As part of the new Care Navigation pathway that is coming into force we do ask that patients tell us a little about why they need to be seen as there could be an alternative to seeing the GP that they are not aware of. This could be a nurse, pharmacist, telephone call, minor eye clinic, and even self referral for some mental health issues. This process has been designed to help free up GP appointments for patients with more complex needs and is being rolled out across the country. I'm sorry that you feel you were interrogated as this is not our intention. | ||||||
