Southborough Lane Surgery |
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3.1 
32 Reviews Southborough Lane Surgery Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GT Phone : Web :http://www.southboroughlan.. Email :. EPS : Available Status :
Southborough Lane Surgery is a GP Practice in Bromley and provides a list of services listed below if available. This GP practice has 32 reviews with a rating of 3.1 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Southborough Lane Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1250 individuals have been screened out of a possible 1615 eligible people.A total of 77.3993808 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1250 |
| Cervical Screening Ages 50 to 64 | 800 individuals have been screened out of a possible 1025 eligible people.A total of 78.04878049 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 800 |
| Overall number of GP appointments | 3987 Number of appointments in Apr 2024 from a practice list size of 10002 patients | 3987 |
| Face to face appointments | 3367 Face to Face appointments in Apr 2024 which is 84.4% of the total number of appointments. | 3367 |
| Home Visits | 32 Home Visits in Apr 2024 which is 0.8% of the total number of appointments. | 32 |
| Telephone appointments | 529 Telephone appointments in Apr 2024 which is 13.3% of the total number of appointments. | 529 |
| Unknown appointments | 59 Unknown appointments in Apr 2024 which is 1.5% of the total number of appointments. | 59 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Southborough L |
| Jul 16 2019 | ||
Weakness here with the practice (which talking to friends is fairly typical with this area ) is the difficulty in getting through on the phone, often with no on line appointments available or those that are available are 2/3 weeks ahead. However continue trying on line as it appears that appointments that are cancelled by patients close to the appointment date may be released back on line.... and you may be lucky. However the practice once you get an appointment is generally well run, with a pleasant and organised waiting area. The star turns are the GPs themselves. Have been with this practice for over 30 years and though you can see the increasing pressures and volumes of appointments in recent years the doctors themselves continue to offer an exceptionally good service. Pleasant manner, caring and sympathetic and will listen to concerns and involve you in your treatment plan. This review is based on experience with recent appointments with three different GPs from the practice. Reply from Southborough Lane Surgery Wed, 17 Jul 2019 17:55:36 +0100 Thank you for taking time to leave feedback. It's great to hear that you are satisfied with the service our GPs offer which is reflected by the fact you have been with us for 30 years! I take your point about difficulties with getting through on the phone. Our receptionists answer calls as fast as they can but obviously, at the busiest times of the day, it may be problematic to get through quickly. We offer a high percentage of appointments online but it is not possible to book more than two weeks ahead, so you won't find any for 3 weeks ahead. It's always worth re-checking to see if appointments become available from cancellations as you say. There is a high demand for GP appointments presently which is we are rolling out care navigation for patients. A GP appointment may not always be the best option and our receptionists have been trained to ask patients questions so they can signpost them to the correct service. There are many services within Bromley to which patients can self-refer but they may be unaware of this. We hope this will not only be beneficial for our patients, but also may help alleviate GP appointment pressures in the future. Response left by Sally Gaites/Assistant Practice Manager | ||||||
| By: | Anonymous |
| Apr 27 2019 | ||
Please tell your admin staff who deal with prescriptions how brilliant they are. The online Service is amazing. I request repeat medication and within a very short while it’s ready to collect in record time.So a very big thank you | ||||||
| By: | Southborough L |
| Mar 16 2019 | ||
This review is only about my recent experience with the reception staff. There was a young man who was incredibly helpful and kind in locating information that I needed. It was of a sensitive nature and he was completely professional and empathetic. He had to ask another member of staff to assist and she was similarly lovely. It can be frustrating trying to get through to the surgery but if you go in and speak to the staff at the front desk, they are fantastic (and I am sure have to put up with a great number of difficult and demanding patients) so I wanted to recognise their efforts on this occasion and say it was greatly appreciated! | ||||||
