Station Road Surgery |
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2.7 
36 Reviews Station Road Surgery 69 Station Road, Sidcup, Kent, DA15 7DS Phone : Web :http://www.stationroadsurg.. Email :. EPS : Available .... CQC : 
Status :
Station Road Surgery is a GP Practice in Sidcup and provides a list of services listed below if available. This GP practice has 35 reviews with a rating of 2.7 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Station Road Surgery is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1275 individuals have been screened out of a possible 1645 eligible people.A total of 77.50759878 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1275 |
| Cervical Screening Ages 50 to 64 | 795 individuals have been screened out of a possible 990 eligible people.A total of 80.3030303 of possible patients have been screened which is above the required mimimum standard. | 795 |
| Overall number of GP appointments | 4867 Number of appointments in Apr 2024 from a practice list size of 10100 patients | 4867 |
| Face to face appointments | 3224 Face to Face appointments in Apr 2024 which is 66.2% of the total number of appointments. | 3224 |
| Home Visits | 27 Home Visits in Apr 2024 which is 0.6% of the total number of appointments. | 27 |
| Telephone appointments | 1253 Telephone appointments in Apr 2024 which is 25.7% of the total number of appointments. | 1253 |
| Unknown appointments | 1 Unknown appointments in Apr 2024 which is 0% of the total number of appointments. | 1 |
| Video call appointments | 362 Video call appointments in Apr 2024 which is 7.4% of the total number of appointments. | 362 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Oct 3 2019 | ||
My family and I have been with Station Rd Surgery since moving to the area. The care and attention has been second to none. Outstanding.
Appointments have been given online and on the day on every occasions and even when you see a different doctor from the practice, efficiency and continued care has been give with accurate note taking helping each other providing a smooth hand over of my care.
I highly recommend Station Rd Surgery
Polite and efficient service is given from the Reception, Doctors and Nurses.
The Nurses saved my mother’s life sending her for a routine mammogram detecting early stages of breast cancer. Immediate care and a full recovery. Thank you | ||||||
| By: | Anonymous |
| Oct 1 2019 | ||
I receive regular notifications and reminders by text, which is good.
Following a recent text I tried to phone to book a flu jab and diabetes appointment. From being number 10 in the queue I patiently waited 45 minutes to finally be whittled down to number 1. Then another message and more music and I have now been stuck in a second queue for 35 minutes waiting to be connected to the appointment receptionist. I realise the NHS is underfunded and has pressures but there must be a more efficient phone booking process. | ||||||
| By: | Station R |
| Sep 19 2019 | ||
We recently registered with this practice and it’s impossible to get an appointment. Appointments are booked up 5 weeks in advance and apparently you can get an appointment on the day if you try at 8am. I have tried on several occasions and I haven’t been able to.
I explained I needed an urgent prescription. The receptionist said the Dr would call me back to discuss it over the phone. The receptionist called back later and said the Dr said no, I simply need to come and wait to see her. The receptionists are so rude and unhelpful. Have moved to a different surgery. Reply from Station Road Surgery Fri, 20 Sep 2019 09:18:42 +0100 I am sorry to hear that you were unable to gain an appointment and an urgent prescription. The receptionist should have given you details of our online services where you can book and cancel appointments and also request prescriptions. As a new patient, the doctor would normally want to see you to review your medication. I am sorry you felt the receptionists were rude and unhelpful, they do have full customer service training and this is reviewed each year at their annual appraisals. I am always available to discuss any problems of a non medical nature with patients and feel sure I would have been able to help you. I hope you will be happy with your new surgery. June Hearn, Practice Manager. | ||||||
