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Rowlands Pharmacy is a pharmacy near Wiltshire and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 7 reviews with a rating of 1 out of 5.
Pharmacy Services
(Non-NHS): Seasonal flu vaccination service (not at risk groups)
(Non-NHS): Vaccination service
(Non-NHS): Weight management
Inhaler recycling
Medicines use review (MUR) service
New medicine service
Private consultation room
Seasonal flu vaccination service (at risk groups)
Care Provider Location and near by additional services
Patient Ratings
Excellent
1
Good
Ok
1
Poor
Terrible
6
Patient Reviews
Rowlands Pharmacy
By:
Anonymous
Rating:..
Jun 27 2022
Excellent pharmacy lovely staff, they have so much to deal with, as so many things are a manufacturing issue, but staff will go above and beyond to help find alternative. With all problems in pharmacies we are very lucky to have them!
Rowlands Pharmacy
By:
Anonymous
Rating:..
Oct 4 2018
Prescription sent to Rowlands. I then pick it up and was told that they owed me one month's worth of tablets.
Me and a family member have been going in weekly to be told manufacturing issue.
Was promised arrival of medication each following week.
Desperate for medication with days left at home phoned Rowlands and was told they would phone around different branches and try source medication phone back tomorrow.
24 hours later pop into pharmacy to be told too busy not had time to even bother.
Extremely disappointed, no customer care.
Future prescriptions not being sent to Rowlands after years of loyalty. Original Comment Report...
Reply from Rowlands Pharmacy Tue, 06 Nov 2018 12:22:22 Z
Thank you for your feedback regarding your experience within our pharmacy, we would like to sincerely apologise for what has occurred. We are concerned that you are still without your medication and would like to put this right. Please contact the Patient Experience Team using the email or number provided here Complaints@rowlandspharmacy.co.uk or 01928 750548
Rowlands Pharmacy
By:
Anonymous
Rating:..
Aug 29 2018
Attended one day, ignored by one member of staff, then told prescription not ready, I was unable to wait the 10 mins advised said I would return next day. Queued for 15 mins following day to be told prescription still not filled. One of the staff serving patients chewing gum the whole time I was waiting. Not very professional! Original Comment Report...
Reply from Rowlands Pharmacy Mon, 10 Sep 2018 16:36:58 +0100
Dear Sir/Madam, Thank you for your feedback regarding your experience within our pharmacy, we would like to sincerely apologise for what has occurred. Please rest assured your feedback will be escalated to the attention of the Divisional Business Manager to ensure inform improvements for the future. Customer service is of paramount importance to us and that your feedback is valued as it allows us the opportunity to improve our service. Should you have any further concerns please do not hesitate to contact our Patient Experience Team by emailing complaints@rowlandspharmacy.co.uk
