Rating with no comment

Ordered a repeat prescription on line 6 days in advance of collecting. On arrival at the surgery, there was a long queue outside (thankfully a dry day) with young mothers and their young children still waiting in turn (kudos to them for raising such patient children). a substantial time later, 20 to 30 mins, I am told my prescription is ready but discover only half a prescription, with one essential item out of stock. I queried if my online order in advance did not provide enough notice but was told that they have been really busy and they missed my order. I asked how I would know when my order would be in stock, I even paid for it in advance, there was no response other than it was ordered on that same day. It is evident that this pharmacy has been struggling for a while with staff appearing to be very subdued, although a lovely young woman who attends to people queuing asking names and addresses is doing her utter best in an awful situation. I have noticed a massive change in staff demeanour and interestingly there is no communication between staff inside the pharmacy (I expect they are all too busy catching up with delayed orders). It is extremely sad to see Northlands Pharmacy in such a poor and depressed state. This pharmacy is in need of support to improve their own working conditions and to urgently improve customer experience. The queue and wait situation is dire.