I have been using Frosts for about two years now, placing my repeat prescription order online via Myrepeats and then collecting in person. There always seems to be a problem. I have just visited for the third time to collect a completed order and still do not have it. That was after having been sent a text to say that it was ready. Instead of apologising the member of staff I spoke with adoptied a very derogatory attitude while trying to justify the shop’s incompetence. I would not normally not bother leaving a negative review but this is the straw that broke the camel’s back. I now expect errors when I place my order and I am rarely disappointed. They always add insult by trying to pass the blame (the surgery, the computer, the texting service etc.) rather than just saying sorry. Dreadful.
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