Called to collect my monthly supply of Parkinsons drugs on Saturday. Was informed that Entacapone was not available and that I should contact my GP on Monday to have something else prescribed. Knowing how alternative Parkinsons drugs can be critical, I contacted Boots in Tenterden who confirmed that the drug was indeed in short supply, but if my pharmacy were to re-order,it would be available early August. I then phoned Headcorn Pharmacy who agreed to re-order on my behalf. I have sufficient pills to bridge the gap but no paperwork or other evidence to confirm the agreed action. Also they said I should phone to check if delivered when it would seem to be more sensible for them to phone me when the drug is in?

Dreadful service every time I go down to collect a prescription. This time I rang up before I went down to collect it. They confirmed it was ready. I went down and it took 10 minutes for them to find it, and then one of the items was only partially complete so have to go back next day to collect the rest. Complete waste of my time. Utterly useless and inefficient.

Until about a year ago there was no problem with this this pharmacy. Now whenever i need a common repeat prescription they are seldom able to fulfil the prescription and cite that there is a problem at the wholesalers. The last time this happened I was left waiting 45 minutes to finally be told by a very offhand gum chewing assistant that a prescription they had had for a week was still waiting to be dispensed as they did not have the item in stock. I rang around a few other pharmacies within a 10 mile radius and they all had plenty of stock and there are no problems with supply. During my wait other customers were also told there was a problem with their prescriptions.
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