I have been a diabetic patient of this practice for a number of years going back to the days of the previous proprietor. On their retirement the present ownership took over, at which stage the premises underwent substantial refurbishment. While I have no reason to doubt the quality of professional advice and eye tests, every annual consultation since then (with one exception) has been with a different practitioner, meaning a certain lack of continuity. In the last two years, the annual eye tests have meant a slight but not significant change in prescription and the opticians have agreed it did not necessitate a new pair of glasses. However, in both years when I was handed back to the counter staff, the receptionist has proceeded to put me under intense pressure me into buying a new pair, insisting that my failure to do so would damage my eyes. I bitterly resent being given the "hard sell" and can only conclude that this member of staff is on a sales-related commission. As a result, I will not be returning to this practice.
Original Comment Report...