fantastic customer service and professionalism
Original Comment Report...

This opticians has been second to none in caring for my son’s eyes. At four years old, this was his first eye test and I couldn’t have been happier. I had initially phoned three other opticians to book him an appointment. None of them could book me in for a time that suited, moreover, when I phoned Hamstead Eyecare, I was actually asked if there was anything I was concerned about or was it just a check up. I was concerned there was something wrong and this was helpful to discuss at the booking in stage of the process. As it turns out, my son did need glasses and a referral to the eye hospital. Both of which were done efficiently and with personalised care. A high standard of professionalism is always shown by all members of staff. I would highly recommend to all, especially those with young children.
Original Comment Report...

I turned up today (23/5/2014) on spec seeking to make an appointment for my two year check-up. I was attended to imediately by the proprietor who stated that they could examine my eyes there and then. They completed all of the relevant paperwork themself and then proceeded to undertake the eye examination. They were very professional, sincere and explained their necssary actions in a clear and concise manner. They did not in any way try to sell me replacement spectacles but proffered advice if I should wish to purchase a replacement spectacle frame for my reading glasses. As part of his detailed eye examination they doubly checked my sight to ascertain if I really needed the long distance spectacles that had previously been advised by a well known optician chain. Turns out that as a 68 year old OAP I do not require these specs. as my sight is near on perfect and well within the legal requirements for driving. Turns out that my purchase was a complete waste of money! I have a recall appointment in one years time where the optician will check on the early signs of a cataract. I have every faith in this opticians and am so pleased that I popped in to Hamstead Eyecare. Can thoroughly recommend this professional opticians.
Original Comment Report...