Dr Kondol and Partners

On Friday 13th August, my partner who had been hospitalised on the previous Wednesday by a member of the ADOC team, became really unwell, one of our neighbours, who was visiting at the time and witnessed the incident immediately suggested I get the doctor to call as soon as possible. I rang the surgery at 3.28pm and spoke to a receptionist, I explained my dilemma and my partners symptoms and requested she get medical help ie A Doctor, to call immediately. With my neighbours help I got the patient to bed and made sure he was in a position that if he were sick as he had been previously that it would not harm him. I waited for a call or the doorbell to ring, I even asked a member of the family to hang up as I was waiting on medical help when they called. Nothing happened, no doctor, not a return call to say why there was no response to my request. Bearing in mind this man had been hospitalised two days previously and he is being heavily medicated as a result of a stroke he had previously suffered, my opinion of the Medical Service in Darvel is hardly what anyone would call acceptable. I waited as long as I could but when I rang back the surgery had closed and the service advised I phone ADOC. Surely, when it became apparent that the Doctor would not be able to call someone at the practice should have extended me the courtesy of a telephone call to let me know what was happening and to make other arrangements for the patient. As previously stated unacceptable.