London Road Surgery

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  • Provider Information
  • London Road Surgery is a GP Practice in Canterbury and provides a list of services listed below if available. This GP practice has 5 reviews with a rating of 3.4 out of 5.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    99
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  • Patient Ratings

    Excellent
    2

    Good
     

    Ok
    2

    Poor
     

    Terrible
    1

  •  Patient Reviews

    London Road Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jul 5 2018

    Firstly you now have to plan to be ill. Appointments are a weeks waiting list. Phone on the day they say after 15 phone calls no appointments. My poor child has to suffer, a little child. Receptionist was extremely rude. Can I book for tomorrow, no. You can drag him out all the was up to cossington house. I don't drive and he really doesn't feel like being dragged about. What a shambles of a surgery
    Original Comment Report...

    Reply from London Road Surgery
    Mon, 06 Aug 2018 08:52:03 +0100

    I am sorry to hear about your recent experience at Canterbury Medical Practice, if you would like to contact the practice so that we can discuss this further then we would be more than happy to investigate on 01227 831900 and ask for Corinne Martin. It is important we hear from patients when it is felt things have gone wrong so we can learn and make improvements.

    London Road Surgery
    Review SourceBy:London R
    Rating:..Star Rating
    Feb 23 2018

    I've been with the London Road surgery for a good number of years, but since the re-organisation of this surgery it seems it is no longer possible to get an appointment to see a doctor without waiting for a week or more. I phoned to get an appointment and was just told that there was not any available, never mind if I was in pain or needing urgent advice, the lady on the phone was very abrupt, which I must say is very unusual as the majority of staff there are always very helpful.
    Original Comment Report...

    Reply from London Road Surgery
    Fri, 23 Feb 2018 15:09:40 Z

    We are very sorry to hear that this is your experience, please contact the surgery and ask to speak to Sharon Ashmore so that we can investigate this further on 01227 831900

    London Road Surgery
    Review SourceBy:London R
    Rating:..Star Rating
    Oct 31 2017

    This Practice has the old fashioned charm and calm atmosphere of Doctor’s surgeries of yesteryear but with all the latest medical facilities. No awful crowded noisey waiting rooms with impersonal automatic callers. All clinical staff greet you and lead you to their consulting rooms. The Nurse Practicioners are an added bonus as they are very knowledgeable and can prescribe and refer. Reception team are always very accommodating and I have never failed to secure a suitable appointment even when they are under pressure so be nice to them! Highly recommended.
    Original Comment Report...

    Reply from London Road Surgery
    Mon, 06 Nov 2017 10:21:48 Z

    Thank you for your comments I have shared them with the practice team.

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    London Road Surgery

    GP Practice in Canterbury

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