Clements Surgery

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  • Provider Information

  • Clements Surgery is a GP Practice in Haverhill and provides a list of services listed below if available. This GP practice has 22 reviews with a rating of 1.7 out of 5.

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  • Provider Services
  • Asthma Clinic
  • Baby clinic with health visitor
  • COPD clinic with spirometry
  • Diabetes Clinic providing insulin initiation
  • Learning disability health check
  • Obesity management clinic
  • Smoking cessation clinic
  • Travel health with yellow fever
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    •  Provider Performance
    99
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  • Patient Ratings

    Excellent
     

    Good
    3

    Ok
     

    Poor
    7

    Terrible
    12

  •  Patient Reviews

    Clements Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    		Nov 11 2021

    I have recently attempted to have a conversation with a doctor regarding my father. He has Alzheimers along with other health conditions. I spoke to a receptionist who booked a phone appointment. I requested it be me that they phoned. This was written down however they did not call me. I had previously tried e-consult, explaining in detail that they needed to call me... they called my dad. Why do the doctors not fully read the notes prior to ringing... it took long enough to fill it all out!

    Clements Surgery
    Review SourceBy:Clements S
    Rating:..Star Rating
    		Jul 30 2019

    After experiencing severe asthma attack and rushed to A&E where I was given steroids and asthma pump and asked to follpw up with my GP. This was 2 months ago. I now have no asthma pump and my chest is like a rattle snake. Phoned up Clements Practice 6 times in the past couple if weeks both at 8am and 1pm prompt. Each time being on the phone at least 20 minutes whilst put in a queue...most times I was No. 20 in the queue. When finally I was No. 1, the receptionist asks your name and date of birth, and the nature of your call, only to be told 'Sorry theres no appointments' today try tomorrow. Tried the next day and still told the same answer! How bad do I gave to be to get an appointment?
    Original Comment Report...

    Reply from Clements Surgery
    Thu, 01 Aug 2019 14:24:22 +0100

    The Surgery apologises for the experience you have encountered n making an appointment and any service that has not met your expectations. The current system of contacting the Surgery will change from 27 Aug 2019 and we are introducing E Consult. If you would like to know more, please visit the Surgery Website or ask at reception. Until that date the current system remains and is at 0800 & 1300 daily, we release appointments just for “on the day”. These are for a variety of different staff including GP’s, Advanced Nurse Practitioner Prescribers, Physician Associates, Advanced Emergency Care Practitioners, Pharmacists and Physiotherapists. Patients are able to phone or access online for the purpose of booking in advance for nurse appointments, especially blood tests and chronic disease related matters. Thank you for your time in making these comments. Andy Cutting Service Manager

    Clements Surgery
    Review SourceBy:Clements S
    Rating:..Star Rating
    		May 24 2019

    Visited surgery 19 may 2019 with what turned out to be a dislocated and broken wrist .was told sat am is for emergencies only .only wanted an opinion .this surgery is not fit for purpose ,try getting an appointment .its a joke .needs a good shake up .
    Original Comment Report...

    Reply from Clements Surgery
    Tue, 04 Jun 2019 15:42:35 +0100

    Dear Sir It is believed you attended the Surgery Saturday 18 May and were advised to attend A&E with the problem you presented with at the front desk. Saturday morning is out of hours service for emergencies or pre-booked appointments. The Surgery apologies for the experience you have encountered in making an appointment and any service that has not met standards in your expectation. At 0800 & 1300 daily on week days, the Appointment System is configured to release appointments for “on the day”. These are for GP’s, Advanced Nurse Practitioner Prescribers, Physician Associates, Advanced Emergency Care Practitioners, Pharmacists, Physiotherapists and Nurses. Patients are able to phone or access online for the purpose of booking in advance for Nurse appointments, especially blood tests and Chronic Disease related matters. Please make further contact if you need any more information direct with the Service Manager. A Cutting Service Manager

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    Clements Surgery

    GP Practice in Haverhill

    Compare GP practices near Haverhill