The Glenfield Surgery

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    star rating
    3.1
    33 Reviews
    The Glenfield Surgery
     111 Station Road,
     Glenfield,
     Leicester,
     Leicestershire, LE3 8GS
    Phone :
    Web :..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Closed
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  • Provider Information
  • The Glenfield Surgery is a GP Practice in Leicester and provides a list of services listed below if available. This GP practice has 33 reviews with a rating of 3.1 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Learning disability health check
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Glenfield Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491625 individuals have been screened out of a possible 2105 eligible people.

    A total of 77.19714964 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    1625
    Cervical Screening Ages 50 to 641080 individuals have been screened out of a possible 1345 eligible people.

    A total of 80.29739777 of possible patients have been screened which is above the required mimimum standard.
    1080
    Overall number of GP appointments7156 Number of appointments in Apr 2024 from a practice list size of 14131 patients7156
    Face to face appointments4594 Face to Face appointments in Apr 2024 which is 64.2% of the total number of appointments.4594
    Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
    Telephone appointments2465 Telephone appointments in Apr 2024 which is 34.4% of the total number of appointments.2465
    Unknown appointments97 Unknown appointments in Apr 2024 which is 1.4% of the total number of appointments.97
    Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    7

    Good
    8

    Ok
    6

    Poor
    6

    Terrible
    6

  •  Patient Reviews

    The Glenfield Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jul 7 2019

    I joined this surgery following a move from Nottingham. The surgery in Nottingham was excellent and I felt really looked after with regular check ups, consultation with my doctor and nurses was open and I felt like I was listened to. Comparing this with the Glenfield surgery is unbelievable. Check ups are few and far between, doctors change my prescriptions without notifying me and I feel like I am of no concern to them. I am looking to find a different surgery in order to get better treatment.
    Original Comment Report...

    Reply from The Glenfield Surgery
    Thu, 15 Aug 2019 15:02:41 +0100

    All comments are taken very seriously and I am sorry the experience you received fell short of your expectations. As part of our Practice policy we are offer a New Patient health-check to anyone over forty or patients under forty can request a general check via reception. Regarding medication we review patient’s medication to ensure the safety of patients. The review is undertaken in a systematic way to ensure patients safety and monitoring is carried out. Medications are also synchronised to the majority of other medication. This is to benefit the patient by not requesting various medication at different. If you would like to discuss this further or book a health-check / general check-up please do not hesitate to contact Diane Alonzo, Patient Services Manager by calling 0116 2333600.

    The Glenfield Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    May 12 2019

    Called the Surgery just before 6pm a fortnight ago. I knew I needed antibiotics for a recurring problem. Receptionist very understanding (surgery was about to close). GP called me back within 3 minutes and a prescription was available within the hour from the adjoining Pharmacy. How's that for service from this excellent Surgery. !!
    Original Comment Report...

    Reply from The Glenfield Surgery
    Thu, 15 Aug 2019 15:00:11 +0100

    Thankyou for your comments regarding the Glenfield Surgery. All comments are taken very seriously. The surgery aims to deliver a high standard of customer care to all our patients and your positive feedback will be fed back to all the team at the surgery.

    The Glenfield Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Apr 29 2019

    Asked for a doctor’s Appointment-was told no. Could only see a nurse practitioner and If they felt I needed a doctor they would call one in. Why can’t I see a doctor if I want to? Another time took my 2 year old son in to the reception as he was not well, fever, cough, lethargic-receptionist said they were fully booked and told me to go to the walk in centre! Shocking disregard for an unwell child. Wrong information being given by nurse practitioners who don’t even appear to know basic guidelines and one particular rude doctor who needs some training in his bedside manner. They need to improve communication skills, improve triage system and increase the care they show to patients
    Original Comment Report...

    Reply from The Glenfield Surgery
    Thu, 30 May 2019 11:21:44 +0100

    Thankyou for your comments regarding the Glenfield Surgery. All comments are taken seriously by the Practice and I am sorry the experience you received fell short of your expectations. Urgent appointments on the day are triaged to ensure patients are treated correctly either by a face to face appointment or a telephone consultation. Urgent on the day appointments are booked with the Advance Nurse Practitioner who are qualified clinicians who can diagnose and prescribe. Patients who request an urgent appointment with the Doctor and have refused an appointment with the APN are offered a telephone consultation with the duty doctor. If this cannot be resolved over the telephone the doctor will arrange a face to face consultation. Alot of the urgent telephone appointments can be resolved without the patient having to attend the practice. This then enables the doctor to be able to treat more patients. We offer appointments to all children under the age of twelve and offer a sit and wait policy when the clinic is full. Regarding the remaining comments I unable to address these without having more detailed information. If you wish to discuss these further please do not hesitate to contact the Patient Services Manager 0116 2333600

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    The Glenfield Surgery

    GP Practice in Leicester

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