The Anstey Surgery

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    star rating
    3.0
    14 Reviews
    The Anstey Surgery
     21A The Nook,
     Anstey,
     Leicester,
     Leicestershire, LE7 7AZ
    Phone :
    Web :http://www.theansteysurger..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Closed
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  • Provider Information
  • The Anstey Surgery is a GP Practice in Leicester and provides a list of services listed below if available. This GP practice has 12 reviews with a rating of 3 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Child Immunisations
  • Learning disability health check
  • Phlebotomy
  • Smoking cessation clinic
  • Travel health with yellow fever
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Anstey Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49950 individuals have been screened out of a possible 1180 eligible people.

    A total of 80.50847458 of possible patients have been screened which is above the required mimimum standard.
    950
    Cervical Screening Ages 50 to 64580 individuals have been screened out of a possible 745 eligible people.

    A total of 77.85234899 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    580
    Overall number of GP appointments3913 Number of appointments in Apr 2024 from a practice list size of 7571 patients3913
    Face to face appointments1873 Face to Face appointments in Apr 2024 which is 47.9% of the total number of appointments.1873
    Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
    Telephone appointments1937 Telephone appointments in Apr 2024 which is 49.5% of the total number of appointments.1937
    Unknown appointments66 Unknown appointments in Apr 2024 which is 1.7% of the total number of appointments.66
    Video call appointments37 Video call appointments in Apr 2024 which is 0.9% of the total number of appointments.37


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  • Patient Ratings

    Excellent
    4

    Good
    1

    Ok
    2

    Poor
    5

    Terrible
    2

  •  Patient Reviews

    The Anstey Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Apr 25 2019

    It is extremely stressful trying to get an appointment at this Surgery. They tell you there is nothing to pre-book for 3 weeks, you need to ring on the day. Then you begin to ring at 8am - constantly engaged until you finally get through and then all the appointments for that day are gone. What now? "Try again tomorrow or come and wait outside the door at 8am". It this a joke? Had to go to the walk in center twice in the last 6 months because no appointments at the Surgery. Not what you kneed when you are ill. (GP's are excellent though when you actually get to see one)
    Original Comment Report...

    Reply from The Anstey Surgery
    Wed, 08 May 2019 16:33:44 +0100

    Thank you for your comments regarding the Anstey surgery. I am disappointed to hear that the experience you received fell short of what you expected. Due to demand, patients may not always be able to immediately see the GP of their choice, but will be offered an alternative GP or clinician to see, or offered the earliest appointment available with the GP of your choice - which may be in 3 weeks’ time. We also offer extended hours appointments at one of the local hubs. During the week 23rd April – 26th April 478 GP/ Advanced Nurse Practitioner appointments were available. For patient convenience we have our online service for patients – SystmOnline or you can use the new NHS App where you can book / cancel GP and other appointments 24/7. Please attend the surgery with 1 x form of photo ID and we can provide you with your logon details. The surgery has recently increased its staffing to meet patient demand and over the summer months a new telephone system will be installed. If you would like to call to discuss your comments further please do not hesitate to contact me Linda Smith Practice Manager

    The Anstey Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Feb 20 2019

    Had to register here as it's the nearest to where I live. I've seen two doctors and had to wait half an hour over my appointment time. They make general decisions that may not be suitable for you personally and refuse to discuss why or give reasonable explanations. One left me in tears. I cannot think of one positive thing to say about this place
    Original Comment Report...

    Reply from The Anstey Surgery
    Thu, 28 Feb 2019 16:09:52 Z

    I am sorry you found your experience with our surgery unsatisfactory on both occasions, and would welcome you to speak directly to myself to talk further or you can write to me at the surgery. The practice has a patients complaints procedure and you can collect the procedure from the surgery, or via our practice website www.theansteysurgery.co.uk - practice policies. We welcome all feedback from our patients as we endeavour to give the best service we can so your feedback is really important to us. Linda Smith Practice Manager

    The Anstey Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Oct 2 2018

    Visiting my Anstey surgery once every four or five years i always said that I had no preference as to which GP I should see. On 31 October 2014 this threw up for the first time a doctor with whom I had never before had a doctor/patient relationship. (The doctor had looked after my late wife when, years back now, she had excruciating pain in her right hip which culminated in a most successful 'intervention' in a French hospital and, ten years ago, when she was dying of ovarian cancer. She thought highly of the doctor and I now know why.) Checking my diaries I see from that date I have had some sixteen face to face consultations, two telephone consultations and one home visit. On each of these occasions she has treated me with unfailing courtesy overrunning the allocated ten minutes quite often. She oozed processional skills. She made me feel welcome. She told me of her judgments and invited my comments. Despite my age she treated me as an intelligent thinking human being, something which does not happen too often now with the world at large. It helped that my classical education meant that I knew the terms she was using even though my pronunciation did vary sometimes from that of the medical profession. During these last four years i have been treated for polymyalgia rheumatica and other rheumatic problems, diverticular disease and, latterly, problems with my bladder and prostate gland. On every occasion her initial diagnosis has proved to be correct including the time when neither she nor I could accept a consultant's diagnosis. I can now walk pretty much like other human beings when a few years back I could not. My rheumatic problems are under control. Further, I recently underwent a successful procedure to reduce the size of my prostate gland. So I am fitter now at 88 than I have been for four years. In no small measure the reason for this is the doctor and the way she has handled me. She is a credit to her profession.
    Original Comment Report...

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    The Anstey Surgery

    GP Practice in Leicester

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