The Thurrock Health Centre

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  • Provider Information
  • The Thurrock Health Centre is a GP Practice in Grays and provides a list of services listed below if available. This GP practice has 105 reviews with a rating of 2.6 out of 5.

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  • Provider Services
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how The Thurrock Health Centre is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 491885 individuals have been screened out of a possible 2940 eligible people.

    A total of 64.11564626 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    1885
    Cervical Screening Ages 50 to 64470 individuals have been screened out of a possible 640 eligible people.

    A total of 73.4375 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    470
    Overall number of GP appointments6778 Number of appointments in Apr 2024 from a practice list size of 12555 patients6778
    Face to face appointments5202 Face to Face appointments in Apr 2024 which is 76.7% of the total number of appointments.5202
    Home Visits0 Home Visits in Apr 2024 which is 0% of the total number of appointments.0
    Telephone appointments1475 Telephone appointments in Apr 2024 which is 21.8% of the total number of appointments.1475
    Unknown appointments101 Unknown appointments in Apr 2024 which is 1.5% of the total number of appointments.101
    Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    18

    Good
    18

    Ok
    21

    Poor
    11

    Terrible
    41

  •  Patient Reviews

    The Thurrock Health Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Dec 2 2021

    I'm really unhappy with gp service! Always when I'm tried to get some service and medicine help ,I'm not receiving! ..for them all okay always! When had depresion badly received advice have calming peels... when got alergie on my face and head ,just have a paracetamol and come in 2 weeks time .. for refferal to fatility clinic tooked over 10monts to get and cost me a lot stress,was crying... doctor was keep forgeting to send me to do right surgery check or blood test... now tried to book an appoinment for my wrist it's painfull and some lump sticking out ... received unswer go to hospital... Coming to hospital ,book appoinment with gp becouse here is not emergancy for you now!! Are you serously? Now I had apoinment becouse of my right feet bones (hallux valgus) ,wanted to receive refferal for operation ... male doctor said is ok,not to big ,you need just wear bigger shouses?!!! To reduce pain (which I have sometimes) to try have injection to remove pain!!! Are you mad??? Always after this usseles gp go private doctor,paying money and receiving service !!! But in this gp all is ok. What a hell ? Then why I pay for nhs ?! To sit there and don't do nothing! Shame on you

    The Thurrock Health Centre
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Aug 13 2019

    The times where I have actually been able to see a GP they have always been great HOWEVER; that’s only if you can get an appointment. Twice now I have ended up in A&E because I have been unable to get an appointment; this wouldn’t have happened if there wasn’t a delay in him being seen!! Used to be great doctors surgery but wish I had never left my old one to come here now as the only way my children seem to be seen is by the 111 service. Your receptionists could do with a course in customer service too as it’s never OK to tell someone ‘well I’m just telling you how it is’ when dealing with the parent of a sick child!!
    Original Comment Report...

    Reply from The Thurrock Health Centre
    Thu, 22 Aug 2019 10:42:01 +0100

    I am sorry to hear of your experience at Thurrock Health Centre. I value your feedback and recognise that people only raise negative feedback if they feel they have reason to do so. It's very concerning to hear you struggle to get an appointment, we do operate a telephone triage system as well as a daily children's clinic. Please could you contact me on 01375 898700 to discuss the issues you have been experiencing in order for me to review your experiences and make improvements where possible. I also have Speak Up sessions available on Fridays, for you to book into, should you wish to discuss matters in person. Many thanks Dawn, Practice Manager

    The Thurrock Health Centre
    Review SourceBy:Tabitha B
    Rating:..Star Rating
    Apr 4 2022

    No follow up on medication issued. Cannot get through to speak to your doctor. Over 50's are treated as nuisances. People who do call back (some doctors and clinicians) do not speak English properly and make no effort to make themselves understood. Unfortunately there are no other surgeries available as they have a full quota of patients. Reception phone constantly engaged or NOT answered even for a query.

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    The Thurrock Health Centre

    GP Practice in Grays

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