Coppull Medical Practice

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    star rating
    2.4
    17 Reviews
    Coppull Medical Practice
     5 Acreswood Close,
     Chorley,
     Lancashire, PR7 5EN
    Phone :
    Web :http://www.coppullmedicalp..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Open
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  • Provider Information
  • Coppull Medical Practice is a GP Practice in Chorley and provides a list of services listed below if available. This GP practice has 17 reviews with a rating of 2.4 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Anticoagulant monitoring and dosing
  • Child health and development
  • Child Immunisations
  • Dressings clinic (nurse led)
  • Learning disability health check
  • Minor surgery (removal of moles,skin lesions)
  • Pharmacy available on-site
  • Travel health without yellow fever
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Coppull Medical Practice is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49895 individuals have been screened out of a possible 1165 eligible people.

    A total of 76.82403433 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    895
    Cervical Screening Ages 50 to 64600 individuals have been screened out of a possible 750 eligible people.

    A total of 80 of possible patients have been screened which is above the required mimimum standard.
    600
    Overall number of GP appointments4787 Number of appointments in Apr 2024 from a practice list size of 7973 patients4787
    Face to face appointments3828 Face to Face appointments in Apr 2024 which is 80% of the total number of appointments.3828
    Home Visits62 Home Visits in Apr 2024 which is 1.3% of the total number of appointments.62
    Telephone appointments670 Telephone appointments in Apr 2024 which is 14% of the total number of appointments.670
    Unknown appointments227 Unknown appointments in Apr 2024 which is 4.7% of the total number of appointments.227
    Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    4

    Good
     

    Ok
    1

    Poor
    5

    Terrible
    7

  •  Patient Reviews

    Coppull Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Apr 15 2019

    I visited Acerswood surgery today 15th April 2019 at 12.30. A change over was taking place on reception. Well a lovely, helpful, happy lady took over and I have to say she made my day. I came back for my prescription at 5pm and once again she couldn't have been more helpful. Lovely lady!
    Original Comment Report...

    Coppull Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Dec 16 2018

    Have been at a patient at this practice for a number of years, drs and nurses work very hard and I have no complaints about them. Reception staff especially the ones who think they know more than me of my medical condition are patronising and down right rude. On a number of occasions I have visited the practice and heard them discussing and calling other patients and they seem to take great pride in telling patients they can’t have a appointment or there prescription isn’t ready! Reception staff need to realise that we all have ears in the waiting room and that perhaps keeping there opinions to themselves is best. I don’t no if they do “doctors receptionists” courses as these receptionists definitely need it!!!
    Original Comment Report...

    Reply from Coppull Medical Practice
    Mon, 04 Mar 2019 10:11:05 Z

    I am sorry to hear that you feel there is an issue with the reception staff at the practice. We do take comments seriously, particulary in respect of data protection and customer service. I can confirm that we have discussed your concerns with the practice team as part of our ongoing learning and development. Our receptionists do work hard to try and meet the needs of our patients however they can only offer appointments that are available. They often work in stressful situations and take pride only in being able to meet patient requests and when this is not possible offering an alternative solution. Prescriptions are available to collect 48 hours after they are requested and patients are only advised that the prescription is not ready if they are requesting it before this processing time has elapsed. Receptionists will assist patients in getting their prescription earlier if there is a genuine need.

    Coppull Medical Practice
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 27 2019

    I've been with this practice for several years but only recently really needed them. I've found the admin staff unhelpful, unsympathetic (bar one) and on one occasion downright rude. They have failed to pass on information, not supplied information within timelines and when approached were offhand and patronising. They have no concept of urgency and left me in limbo for weeks. If I could change surgeries I wouldnt hesitate.
    Original Comment Report...

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    Coppull Medical Practice

    GP Practice in Chorley

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