THE ORCHARD SURGERY |
|
THE ORCHARD SURGERY is a GP Practice in Wirral and provides a list of services listed below if available. This GP practice has 21 reviews with a rating of 2.9 out of 5 and a CQC rating of Good. |
| Provider Services | ||||
| ||||
| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how THE ORCHARD SURGERY is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 850 individuals have been screened out of a possible 1095 eligible people.A total of 77.62557078 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 850 |
| Cervical Screening Ages 50 to 64 | 430 individuals have been screened out of a possible 550 eligible people.A total of 78.18181818 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 430 |
| Overall number of GP appointments | 3682 Number of appointments in Apr 2024 from a practice list size of 6684 patients | 3682 |
| Face to face appointments | 2724 Face to Face appointments in Apr 2024 which is 74% of the total number of appointments. | 2724 |
| Home Visits | 8 Home Visits in Apr 2024 which is 0.2% of the total number of appointments. | 8 |
| Telephone appointments | 926 Telephone appointments in Apr 2024 which is 25.1% of the total number of appointments. | 926 |
| Unknown appointments | 24 Unknown appointments in Apr 2024 which is 0.7% of the total number of appointments. | 24 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Anonymous |
| Apr 5 2019 | ||
My husband checked on Wednesday evening to see if he could have a blood test at the centre and they gave him times to attend, but when he got there and queued for 20 minutes he was told that they do not do blood test there anymore, a e.mail on the website or indeed a update would have been required surly ,as this was a fasting test he had to come home and now he has to go somewhere else next week ,a little information may help in the future or a sign on the door may not come amiss ,absolutely disgusting | ||||||
| By: | THE O |
| Feb 5 2019 | ||
After being told by an out of hours doctor that I need my ears syringed I contacted the Orchard receptionist who promptly told me that "we don't provide an ear syringing service anymore and I should go private but it will cost you". I am absolutely disgusted that you can't provide a basic service like ear syringing. What next are you going to stop doing? Reply from THE ORCHARD SURGERY Tue, 05 Feb 2019 18:08:14 Z Thank you for your feedback. The practice follows NICE guidelines which recommends using ear drops, olive oil or almond oil for 3–5 days as first-line management, with the aim of avoiding irrigation whenever possible. This usually has the desired effect for the majority of patients. Ear syringing is not a procedure that GP practices have to offer and given the increase in patients with complex health needs we felt it was important to prioritise our clinical time as best we can. Ear syringing was taking both a GP and HCA appointment for each patient and it was felt that this time could be better utilised. I recognise this is disappointing for patients who feel they need ear syringing but we have to consider the needs of the wider patient population. I hope this explanation as to why we have made this decision is helpful but i would be more than happy to speak with you directly. Karen Practice Business Manager | ||||||
| By: | Anonymous |
| May 2 2019 | ||
After 3 visits to 3 different gps over the space of a month, somebody actually listened to me yesterday and helped me after struggling for the last 4-6 wks. Reception staff could not of been more helpful they were great and the most recent doctor I seen was great but the practice manager is not interested in the patients welfare. After writing to her and asking her to phone me on 2 separate occasions she didn’t even have the decency to acknowledge my letter or desperation of my ailments. I think this is a very poor show.
| ||||||
