Mill Street Medical Centre |
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2.3 
44 Reviews Mill Street Medical Centre 2 Mill Street, St Helens, Merseyside, WA10 2BD Phone : Web :http://www.millstreetmedic.. Email :. EPS : Available .... CQC : 
Status : Closed
Mill Street Medical Centre is a GP Practice in St Helens and provides a list of services listed below if available. This GP practice has 44 reviews with a rating of 2.3 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Mill Street Medical Centre is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1005 individuals have been screened out of a possible 1565 eligible people.A total of 64.2172524 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1005 |
| Cervical Screening Ages 50 to 64 | 785 individuals have been screened out of a possible 1060 eligible people.A total of 74.05660377 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 785 |
| Overall number of GP appointments | 5299 Number of appointments in Apr 2024 from a practice list size of 10339 patients | 5299 |
| Face to face appointments | 4963 Face to Face appointments in Apr 2024 which is 93.7% of the total number of appointments. | 4963 |
| Home Visits | 67 Home Visits in Apr 2024 which is 1.3% of the total number of appointments. | 67 |
| Telephone appointments | 269 Telephone appointments in Apr 2024 which is 5.1% of the total number of appointments. | 269 |
| Unknown appointments | 0 Unknown appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Sep 12 2019 | ||
After a period of unsuccessful self care, I recently attended Mill Street surgery as I was acutely unwell where I saw a GP who I have not consulted before. I normally enjoy good health and attend the surgery infrequently. I was able to get an appointment with a GP the same day . I found the GP to have a pleasant manner and thorough in her approach to diagnosing my condition and treatment. | ||||||
| By: | Mill S |
| Sep 6 2019 | ||
Tried repeatedly to book a Appointments even used the Online service which keeps telling me no available appointments. When i ring for one during the day im told they wont unless its 8am and when you do ring at 8am you cant get through due to the volume of calls. Stupid system which is effectively barring me in practise from making a appointment. !!! Surely its not that hard for staff to schedule a future empty slot for me?? Reply from Mill Street Medical Centre Fri, 06 Sep 2019 17:02:16 +0100 Thank you for taking the time to comment on the appointments system. We are currently in the process of reviewing and redesigning the appointments system in response to patient feedback. If you have a non-urgent query, you can always ‘ask the doctor a question’ via our website, by following this link: https://www.millstreetmedicalcentre.co.uk/digitalpractice/consulting-room Depending on your problem, the website also has lots of helpful information to help patients. We also offer appointments out of hours, called ‘extended access’. Further information can be found here: https://www.millstreetmedicalcentre.co.uk/practice_news/extended-hours/ I hope you find this helpful. | ||||||
| By: | Anonymous |
| Sep 1 2019 | ||
Just after 3pm on Friday, my 8yr old suddenly became unwell - spiked a temp and had symptoms consistent with a UTI. As she’d had around 6 lots of antibiotics for this over the last few months I took her straight down to the surgery to see if someone could dip her urine and prescribe appropriate medication. I was told by the receptionist that as it was after 3pm there was none there who could dip the urine sample, and that I had to go to St Helens hospital and the receptionist there would help me. So I helped my now shivering child out the surgery and we went to St Helens hospital - after 30mins waiting there we were asked to go back to our GP for help (by this time it was about 4.30). I decided to take her to the walk in centre instead as I was not confident the GP surgery would help me. The walk in centre triage nurse dipped her urine and confirmed she had a UTI. We waited and saw the doctor there who re-prescribed the last antibiotics that mill street had issued. We got home after 8pm - my 8yr old was generally very distressed and exhausted at this point. I am so thankful I have a car and can drive - I think she’d have collapsed if we’d been on the bus (no one asked me at any point if transport was an issue). I think this highlights training issues with the reception staff at Mill Street, as we were told totally incorrect information about what we should do, and there was no involvement of clinical staff there. I have had other poor experiences here in the last few years and am now looking to move to another GP practice. | ||||||
