Your Health Partnership - Mace Street Clinic |
|
2.8 
10 Reviews Your Health Partnership - Mace Street Clinic Mace Street, Cradley Heath, West Midlands, B64 6HP Phone : Web :http://www.yhp.org.uk.. Email :. EPS : Available Status : Open
Your Health Partnership - Mace Street Clinic is a GP Practice in Cradley Heath and provides a list of services listed below if available. This GP practice has 10 reviews with a rating of 2.8 out of 5. |
| Provider Services | ||||
| ||||
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Anonymous |
| Apr 11 2018 | ||
I would rate a 0 if it was possible!
You can never get an appointment with this surgery!
Has results for some tests and I can’t even get an appointment to find out what my results are!!!
There’s one appointment available apparently in 4 weeks which is a completely inconvenient time slot as some people work!!
If I wasn’t waiting for results I would be transferring which I will be doing as soon as I can!!! | ||||||
| By: | Your H |
| Mar 31 2018 | ||
The place is busy, it has got to be said. However once you get to see a doctor you are put at ease straight away.
I went in over a bloated stomache and in a week I was booked for a colonoscopy. You can't say fairer than that.
Receptionists are pleasant and over and above what is required. There is even a do it yourself blood pressure machine with printout. Reply from Your Health Partnership - Mace Street Clinic Tue, 03 Apr 2018 13:10:54 +0100 Thank you for taking the time to leave your comments on our NHS Choices page. We welcome patients letting us know when the experience they have received has been either positive or negative as we are continually reviewing the service we provide and appreciate that we do not always get it right. I will share your comments on to the team at Mace Street. Kind regards Mandy Shaw, Head of Governance & Compliance, Your Health Partnership. | ||||||
| By: | Anonymous |
| Jun 7 2019 | ||
On Monday the 3rd we had an awful run in with this usually okay GP surgery. Firstly we went in to speak to someone however when I walked in the receptionist was too busy chatting to pay attention to the patient stood in front of her, even when myself and my sister approached the desk she still continued to chat rather than tending to the patients, I work in a healthcare environment and know how you're supposed to act - this is not acceptable. On this day my nephew who is vary rarely ill was extremely ill, unable to keep any solid food or liquids down and was complaining of severe stomach cramps and back pain. When we went in the receptionist only asked how old he was and advised us that he would not be seen at the surgery and we would need to call 111. We went home and called 111 who advised us that due to his symptoms he would need to be seen by the GP within the hour and if they refused we should call him back. This time I contacted the surgery and advised them of what we were told by the 111 operator, again I was asked how old my nephew was and was told to 'hang on one minute' she muted the phone for a split second and came back to say 'he will not be seen at the surgery today, you will have to go to the walk in centre.' I cannot tell you how disgusted I am that we had to wait in the walk in centre for over an hour despite being told by the operator at 111 that he needed to be seen within the hour, I am also disgusted at the fact that the receptionist did not even have the common decency to check with a doctor before dismissing my panicked sister, you need to send your staff on empathy courses and train them in basic human decency. | ||||||
