Brookside Practice |
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3.9 
18 Reviews Brookside Practice Brookside Close, Earley, Reading, Berkshire, RG6 7HG Phone : Web :http://www.brooksidegroupp.. Email :. EPS : Available .... CQC : 
Status : Closed
Brookside Practice is a GP Practice in Reading and provides a list of services listed below if available. This GP practice has 17 reviews with a rating of 3.9 out of 5 and a CQC rating of Good. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Brookside Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 3580 individuals have been screened out of a possible 5290 eligible people.A total of 67.67485822 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 3580 |
| Cervical Screening Ages 50 to 64 | 2120 individuals have been screened out of a possible 2780 eligible people.A total of 76.25899281 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 2120 |
| Overall number of GP appointments | 13621 Number of appointments in Apr 2024 from a practice list size of 30637 patients | 13621 |
| Face to face appointments | 8410 Face to Face appointments in Apr 2024 which is 61.7% of the total number of appointments. | 8410 |
| Home Visits | 180 Home Visits in Apr 2024 which is 1.3% of the total number of appointments. | 180 |
| Telephone appointments | 2821 Telephone appointments in Apr 2024 which is 20.7% of the total number of appointments. | 2821 |
| Unknown appointments | 61 Unknown appointments in Apr 2024 which is 0.4% of the total number of appointments. | 61 |
| Video call appointments | 2149 Video call appointments in Apr 2024 which is 15.8% of the total number of appointments. | 2149 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Brookside P |
| Jun 27 2019 | ||
I have been a patient at the surgery for nearly 30 and have generally been happy with the service.I use the electronic prescription service as it is convenient for me and the pharmacy.I was bemused when one of my medications was deleted.I checked the website of the surgery to see if there was any information. I checked the electronic request page to see if there was any information and saw nothing....I am not psychic and therefore rang the surgery wasting my and the polite receptionists time. I think as a patient if the surgery decides to make a change we as patients should receive the courtesy of knowing why?I try to visit the surgery as little as possible to leave appointments available for the elderly and those in greater need.This means I would have no occasion to look at any posters displayed and in flu season go to the pharmacist instead so as not to clog up the waiting room.I suggest for other patients who may experience a similar thing that a communication is placed clearly electronically in an easy to find place. Reply from Brookside Practice Fri, 05 Jul 2019 14:37:30 +0100 Dear Mrs Penny Price, thank you for your feedback and for bringing the issue to our attention. We have tried to contact you to find out a few more details to be able to look into what happened. We will make further attempts to contact you. Kind regards, Brookside group Practice. | ||||||
| By: | Brookside P |
| Jun 27 2019 | ||
I have been a patient at the surgery for nearly 30 and have generally been happy with the service.I use the electronic prescription service as it is convenient for me and the pharmacy.I was bemused when one of my medications was deleted.I checked the website of the surgery to see if there was any information. I checked the electronic request page to see if there was any information and saw nothing....I am not psychic and therefore rang the surgery wasting my and the polite receptionists time. I think as a patient if the surgery decides to make a change we as patients should receive the courtesy of knowing why?I try to visit the surgery as little as possible to leave appointments available for the elderly and those in greater need.This means I would have no occasion to look at any posters displayed and in flu season go to the pharmacist instead so as not to clog up the waiting room.I suggest for other patients who may experience a similar thing that a communication is placed clearly electronically in an easy to find place. Reply from Brookside Practice Fri, 05 Jul 2019 14:37:30 +0100 Dear Mrs Penny Price, thank you for your feedback and for bringing the issue to our attention. We have tried to contact you to find out a few more details to be able to look into what happened. We will make further attempts to contact you. Kind regards, Brookside group Practice. | ||||||
| By: | Brookside P |
| Jul 24 2019 | ||
I would just like to say thank you all for being so efficient yesterday when I walked in and asked if my daughter could be seen because of a swollen ankle following an insect bite. I was not expecting to be seen on the day but walked in at 4pm advised to come back at 4.30pm we got back at 4.20pm were seen almost straight away by the paramedic who was very helpful and informative and agreed that there was an infection and arranged a prescription for antibiotics. Thank you all for being so helpful and efficient in what must be a difficult time for you at the moment with the IT changes that are going on it is greatly appreciated - keep up the good work Reply from Brookside Practice Wed, 24 Jul 2019 14:00:21 +0100 Thank you for taking the time to feed back to us. Your comments are much appreciated and we will pass them on to the staff involved. Kind regards, Brookside Group Practice | ||||||
