Ingleton Avenue Surgery

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    star rating
    3.1
    15 Reviews
    Ingleton Avenue Surgery
     84 Ingleton Avenue,
     Welling,
     Kent, DA16 2JZ
    Phone :
    Web :http://www.ingletonavenues..

    Email :.

    EPS : Available
    .... CQC : CQC Rating

    Status : Open
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  • Provider Information
  • Ingleton Avenue Surgery is a GP Practice in Welling and provides a list of services listed below if available. This GP practice has 15 reviews with a rating of 3.1 out of 5 and a CQC rating of Good.

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  • Provider Services
  • Baby clinic with health visitor
  • Child Immunisations
  • COPD clinic with spirometry
  • Diabetes Clinic providing insulin initiation
  • Joint injections
  • Learning disability health check
  • Long-Acting Reversible Contraception (LARC - eg IUD or implant)
  • Minor surgery (removal of moles,skin lesions)
  • Obesity management clinic
  • Phlebotomy
  • Smoking cessation clinic
  • Travel health without yellow fever
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  •  Provider Performance
    The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Ingleton Avenue Surgery is doing in areas that may be important to you.
    Health MetricDetailIndicator
    Cervical Screening Ages 25 to 49615 individuals have been screened out of a possible 830 eligible people.

    A total of 74.09638554 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
    615
    Cervical Screening Ages 50 to 64340 individuals have been screened out of a possible 450 eligible people.

    A total of 75.55555556 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target.
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    Overall number of GP appointments1534 Number of appointments in Apr 2024 from a practice list size of 4888 patients1534
    Face to face appointments1359 Face to Face appointments in Apr 2024 which is 88.6% of the total number of appointments.1359
    Home Visits5 Home Visits in Apr 2024 which is 0.3% of the total number of appointments.5
    Telephone appointments12 Telephone appointments in Apr 2024 which is 0.8% of the total number of appointments.12
    Unknown appointments158 Unknown appointments in Apr 2024 which is 10.3% of the total number of appointments.158
    Video call appointments0 Video call appointments in Apr 2024 which is 0% of the total number of appointments.0


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  • Patient Ratings

    Excellent
    3

    Good
    4

    Ok
    1

    Poor
    5

    Terrible
    2

  •  Patient Reviews

    Ingleton Avenue Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 10 2019

    Myself and the rest of the family are registered , the GP’s , surgery staff have always provided us with a very good service . Lots of care has been provided , appointments and referrals , we have never been unhappy with any aspect of the service and we would highly recommend this hem all , problems are dealt with so effectively by the Practice Manager too .
    Original Comment Report...

    Ingleton Avenue Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Jun 8 2018

    I'd like to complain about one of the receptionists that i have spoken to today and numerous times before. i feel she is rude and abrasive, unhelpful and unfriendly!!!!! i have been trying to get an EMERGENCY appointment for 3 days now, i call this morning to be told i HAVE to see my GP who i have NOT seen for well over a year to year and half as i always request not to see him after he mis diagnosed me and gave me antibiotics for something i didn't have! Oh and not to mention spent 8 minutes of my 10 minute appointment asking to join a facebook group and sign a petition about the privatisation of the NHS!!! She told me NO i HAVE to see my GP or the doctor that see's he's patience when he is not there.... NO i do not! I have seen numerous other doctors over the past year - 2 years but yet now i can't, surely it is MY right to see a doctor other than my GP!!!!!! She refused to book me an appointment with anyone else and asked me if i want to book one for Monday, 4 days away so that would make it 7 days i have been trying to get an appointment. so she tells me only if it is an absolute emergency then call back at 3pm and try.....YES IT IS AN EMERGENCY!!!!! she is the most difficult person to deal with time and time again, but yet the other receptionists are so nice and helpful!!!!
    Original Comment Report...

    Reply from Ingleton Avenue Surgery
    Tue, 12 Jun 2018 11:09:16 +0100

    Thank you for taking the time to comment upon your recent experience. I am sorry that we were unable to meet your expectations on this occasion, however following our telephone conversation last week I have implemented the changes that we discussed in order to improve your future experience when using our services. We have also issued a reminder to all staff of the booking procedures in an emergency to prevent recurrence of similar incidents. Should you wish to discuss anything further, the Practice Management Team would be happy to speak to you at any time.

    Ingleton Avenue Surgery
    Review SourceBy:Anonymous
    Rating:..Star Rating
    Sep 24 2019

    My husband, and I have been registered at the Ingleton Avenue surgery from when we came to live in blackfen 53 years ago. We have seen quite a few doctors come and go in that time but have never had any complaints about any of them. We have always felt safe in their care. I must say that we have been shocked to loose 2 doctors recently within weeks of each other and although they have been covered by locums we are getting increasingly worried that the surgery may have to close down altogether like many other surgeries have had to do, which we feel would be devastating to us personally and all the people registered at this surgery.
    Original Comment Report...

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    Ingleton Avenue Surgery

    GP Practice in Welling

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