SWANSCOMBE HEALTH CENTRE

I have had really good care from this practice. Much appreciated, keep up the good work !!

I'm saddened by the comments shown in some of the reviews here. This Health Centre and its branch surgeries are by no means perfect, but the level of care and compassion shown by the GPs Healthcare Assistants, Practice Nurses and admin team is exemplary in my family's experience. My family has endured some challenging health situations and everyone at the Practice has been very supportive. As Chair of the PPG for the past five years, I know that the Practice is investing in new technologies and communication systems and more staff to handle calls and manage appointments. This has caused challenging queues during transition but the wait will be worth it. More online appointments, 24/7 access to your health care records and online prescription management. Please be a patient patient. With a rapidly growing population locally there will always be challenges and peak demands but all things considered, the best healthcare I have ever seen by a long way. Let's have some perspective here, 19000 + patients, 4 Partner GPs and upto 8 other GPs across the Group, amazing service and a handful of complaints. I also know that 100s of appointments are not used, every week, because people don't show up. That's not fair on others who need an appointment and it's a waste of GPs time and your money. Constructive feedback is always welcome and in my experience this is a listening practice that does care and acts on feedback to make things better. Come along and join us on the PPG and see for yourself. That way you can really make a difference. "
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