Heston Practice |
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2.1 
45 Reviews Heston Practice Heston Health Centre, Cranford Lane, Hounslow, Heston, Middlesex, TW5 9ER Phone : Web :.. Email :hestonpractice@nhs.net. EPS : Available Status : Open
Heston Practice is a GP Practice in Heston and provides a list of services listed below if available. This GP practice has 44 reviews with a rating of 2.1 out of 5. |
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| The table below is a standard list of gp practice metrics that are complied annually for practices in England. You can use this list to see how Heston Practice is doing in areas that may be important to you. |
| Health Metric | Detail | Indicator |
|---|---|---|
| Cervical Screening Ages 25 to 49 | 1020 individuals have been screened out of a possible 1905 eligible people.A total of 53.54330709 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 1020 |
| Cervical Screening Ages 50 to 64 | 495 individuals have been screened out of a possible 715 eligible people.A total of 69.23076923 of possible patients have been screened which is below the 80% requirement. The GP practice needs to sceen another people to hit the required 80% screening target. | 495 |
| Overall number of GP appointments | 3544 Number of appointments in Apr 2024 from a practice list size of 10128 patients | 3544 |
| Face to face appointments | 2233 Face to Face appointments in Apr 2024 which is 63% of the total number of appointments. | 2233 |
| Home Visits | 0 Home Visits in Apr 2024 which is 0% of the total number of appointments. | 0 |
| Telephone appointments | 1150 Telephone appointments in Apr 2024 which is 32.4% of the total number of appointments. | 1150 |
| Unknown appointments | 161 Unknown appointments in Apr 2024 which is 4.5% of the total number of appointments. | 161 |
| Video call appointments | 0 Video call appointments in Apr 2024 which is 0% of the total number of appointments. | 0 |
Patient Ratings | ||||||||||||
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Patient Reviews
 | By: | Anonymous |
| Jan 17 2022 | ||
The reception staff is terrible. I call to book emergency appointment and receptionist told me to go pharmacy they can help me. Ridiculous. This happens many time. You complain or given bad feedback but is never acting. Zero progress for better service. | ||||||
| By: | Iryna V |
| May 24 2021 | ||
The reception staff ignores all calls. I calling from 8.00a.m. to book emergency appointment and waiting for 30 minutes in queue, after my call was drop and I need to call again for another 30 minutes. When receptionist responded to me all emergency appointments go’s. This happens always. You never get the same day appointment. The reception staff is not professional, want as quick to cut off the conversation with patients. Told me to follow link to book with push doctors. I done it and the same happen - appointment is not available. Good doctors, but reception service very poor and not respectful. Because of this the GP get bad feedback from patients. | ||||||
| By: | Anonymous |
| Aug 7 2023 | ||
Some Reception staff are very rude, intimidating . Patients are blocked from accessing GPs face to face and denied the right to reasonable adjustments. Recent reviews have highlighted similar bad behaviours but it seems management are not putting in place structures to monitor staff performance such as telephone reviews or recorded conversations. For how long will patients suffer at hands of non clinical staff???. | ||||||
