Worst customer service I have ever seen. While I don’t have any problem with the dentist or hygienist, I was treated very rudely by the front desk. I don’t think they have the training they need. Discrimination, discrediting, patronising and intimidating demeanor that I have been experiencing from the receptionist especially the last telephone conversation I had. My crime was I have missed my appointment with hygienist, coz I had a booster jab and was overslept but I called and tried explain my situation and tried to book another appointment but the receptionist forced me to pay full payment when I asked her what’s the reason she said I’m not relabel persone and you didn’t turned up for the appointment and she was keep repeating and make some inappropriate comments, Then I had some arguments those comments she made, suddenly another stuff jumped and told me that they will not take any appointment unless I have to speak to there manager but the manager was not working that day so I have to wait till tomorrow and she hang up the phone. I called her back again to asked why she hang up the phone but she tried to blame on me that it’s me not her ‘he-ho’ that’s the world she used. Then I was waiting for the practice manager to call me back but no one did. Today again I tried called and ask for the manager but the same lady told me, manager is not working and she will come back next monday. Then asked for some other supervisor or manager can book my appointment and take my compline, she said there is no on can talk to me and I can not book an appointment without speaking to manager and she was very mean with her tone of voice. Then i said that’s not make any scene, and why you talking to me like this thats not professional. Then she said YES I CAN, I CAN TALK TO YOU LIKE THAT and hang up the phone on my face . Aw I’m just shocked what just happened to me , never experienced this such kind of behaviour before. worst experience and will not recommend to anyone. Aviod if possible.