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Patient Ratings | ||||||||||||
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![]() | By: | E.E |
| May 23 2022 | ||
Using two numbers, one from their website and another from a different nuffield health hospital, I have been on hold to get past the first options page for over an hour and a half just today. This is the only Nuffield hospital I have been directed to for my specific treatment requirements and I have spent days of attempts and hours on hold trying to get any information about the hospital or my specific enquiries. If I knew of another hospital that provides the treatment I need I would have given up long ago but as I am a captive market I cannot and instead am left finding it impossible to contact a relevant medical professional or even member of administrative staff. It seems like this issue would be solved by the hiring of more staff to man the phonelines, or a streamlining of the automatic directory. Either of these options would work and would not leave patients having to put aside significant sections of their day mutliple times just to try and talk to a representitive of the hospital. This is not a functional system for patients and it would be greatly appreciated if Nuffield Brighton could provide a method of introducing yourself to the hospital that actually allows you to do that. Thank you. |
![]() | By: | Anonymous |
| Dec 10 2018 | ||
Shambles Reply from Nuffield Health Tue, 18 Jun 2019 10:02:43 +0100 Dear Patient, My apologies for the poor patient experience, at our Nuffield Health Brighton Hospital. We take feedback like this very seriously and as such would ask if you could submit some further feedback, via the following webpage, so that we can investigate your concerns further, unfortunately we cannot comment on any ongoing complaints via this channel: https://www.nuffieldhealth.com/contact-us/complaints-procedure We await additional detail regarding your ongoing concerns and would like to also thank you for taking the time to bring these issues to our attention. With regards, The senior management team at Nuffield Health Brighton Hospital |
![]() | By: | Anonymous |
| Oct 11 2018 | ||
Late for appointment Reply from Nuffield Health Wed, 31 Oct 2018 11:24:52 Z Dear Sir/Madam, Many apologies for your experience when visiting our hospital last month. We pride ourselves on delivering an excellent patient journey to each and every one of our admissions and we would like to apologise that on this occasion we did not meet this aim. If you would like us to look into this further would it be possible to e-mail: BrightonOPD.Bookings@nuffieldhealth.com with further detail? Thank you in advance for this additional detail and apologies once again for the poor experience of our services. With regards, The Brighton Nuffield Hospitals team |
Consultants Initial Consulation | £0 |
Diagnostic Investigations | £0 |
Main Treatment | £3,955 |
Aftercare | £0 |
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Total Cost From: | £3,955 |
Consultants Initial Consulation | £0 |
Diagnostic Investigations | £0 |
Main Treatment | £5,290 |
Aftercare | £0 |
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Total Cost From: | £5,290 |
All prices are guide prices only and may change after a consultation. Please ask your provider for more details. |
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