Chappell Chemist Ltd is a pharmacy near Caldicot - Monmouthshire Locality and provides a list of services listed below if available. The pharmacy has 1 reviews with a rating of 1 stars out of 5. |
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By: | Anonymous |
| Oct 6 2023 | |||
Very poor customer service getting a prescription filled. On first visit only had half available, that was after a 30 minute wait. Second visit a week later still no stock and was told by the chemist there was none available. I wrote (emailed) the company pruducing and distributing the drug and was advised there were no issues with supply or distibution. I telephoned the chemist and after a while they had enquired on their ordering platform and I was advised it was avaialble and would be in store within a couple of days. I while later I called to collect to be told there was no stock, due to the time from the first request too much time had lapsed and they would not fill the prescription. When I explained the delay was due to them not having stock, they were adamant I would have to go back to my GP and get another issued. I felt I had been lied to, made to feel this was my problem, not theirs as a dispencing chemist and basically go to another chemist to fill my request. Avoid this chemist, every time I have been in there are delays or customers moaning about no stock and repeatedly having to come back. When I went to get a repeat from my GP and mentioned the issue to the GP receptionist, the comment was they had received a number of similar comments |
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