Cohens Chemist is a pharmacy near Basingstoke and provides a list of services listed below if available. The pharmacy has 7 reviews with a rating of 3.9 stars out of 5.
Pharmacy Services
(NHS): Needle and syringe exchange
(NHS): Supervised consumption of medicines
Medicines use review (MUR) service
New medicine service
Prescription collection from local General Practices
Prescription delivery service
Private consultation room
Care Provider Location and near by additional services
Patient Ratings
Excellent
5
Good
Ok
Poor
Terrible
2
Patient Reviews
Cohens Chemist
By:
Jackie S
Rating:..
Apr 7 2018
I've been using this pharmacy for six years and are efficient and courteous. Yes, I sometimes have to wait but compared to my previous experience of other pharmacies, it's never been a problem. I'm on permanent medication so I normally use the online system for requests from Crown Heights surgery. Original Comment Report...
Reply from Cohens Chemist Mon, 09 Apr 2018 10:09:58 +0100
Thank you for taking the time to leave this feedback, we appreciate our customers feedback.
We are pleased to read that you are happy with the service you have received from the branch and will ensure that this is passed on to the team and regional manger.
Thank you once again for leaving this review.
The Cohens Group
Cohens Chemist
By:
Roselle
Rating:..
Mar 27 2017
I was akes to wait then a person approached me to say that ther system is down.so they said they will try to contact them in the surgery after 45 minutes no one came back to me so I approaches the counter again and they told me they cant reaches the surgeey by phone where the Surgery is just upstairs.I was so annoyed that I went home without the medication for my daughtet.This is Cohens in Basingstoke. Original Comment Report...
Reply from Cohens Chemist Tue, 04 Apr 2017 17:13:32 +0100
Thank you for taking the time to leave this feedback.
We are very sorry to read of your experience in this branch - this is not the level of customer service we would want our customers to receive.
We apologise for your experience and will be discussing this with the manager and hope to rectify this situation going forward.
Please accept out apologises and we hope your next experience at this branch is a much better one.
The Cohens Group
Cohens Chemist
By:
Anonymous
Rating:..
Feb 9 2017
I feel that this pharmacy is too overwhelmed. There is usually a long queue and a long wait to collect prescriptions. My surgery sends prescriptions down electronically and I usually leave it a week or so before collecting and often the prescription can't be located and I'm told it hasn't been received (even though I can clearly see the date my GP last issued it). The confusion seems to be generated as I have regular prescriptions so often have two to collect at once, one generally older (it's always the older one they can't locate). It often seems chaotic and the staff don't seem to have time to properly look things out. After a repeat of this today I'll be finding another pharmacy. Original Comment Report...
Reply from Cohens Chemist Tue, 14 Feb 2017 10:32:38 Z
Thank you for bringing these issues to our attention.
I have passed your feedback on to the regional manager who will investigate the issues raised in your feedback.
We apologise that you have been experiencing delays and difficulties with your prescription.
The Cohens Group
