Always have to wait.Sometimes given various medications without any checks or ID. Sometimes charged incorrectly....Staff always looked harassed and overworked.

I attended the surgery for an emergency appointment at 12, when I got out of the surgery the pharmacy was closed. Having waited for almost a hour for it to re-open, I had to wait a further 15 minutes for my prescription. Why on earth can the staff not stagger their lunch breaks? The woman pushed my prescription at me and said 'empty stomach'! After a hours wait the staff could at least use full sentences and a smile when dispensing medications! I will not use this pharmacy again.

I've heard poor reports of the service at the pharmacy, but my recent experience is particularly poor. I collected a repeat prescription and found medication that was not listed. I returned the medication thinking there was a mistake. There was indeed a prescription for the drugs in my name that I was unaware of, and I asked if they were sure it was intended for me. I was told 'We only dispense prescriptions, we don't write them' with no attempt to find where the issue originated. I was then asked if I wanted the medication or not. There was no attempt to check the purpose of the medication (until I asked) or to warn me that it may be dangerous to take drugs unless I knew their purpose. Had I been a vulnerable patient the least I'd expect is that the pharmacy would try and check the drugs were intended for me, that they were not dangerous, and a warning to check with the GP before taking them.