I went in today to get a prescription which was on Spine, didn't have my mother in laws I was told that I would only need her name and dob so thought it would be fairly simple. They said i needed her nhs number which i didn't have. No phone service to ring up and get it. I explained that she was end of life and that i needed the meds as the carehome had run out. Instead of being kind and compassionate they were off hand and it felt like they couldn't be bothered with me. Suggested that I went into Camberley to boots as that was where the carehome got all their meds from. Emm no they then admitted the could look up her prescription i would need to give exact address or system would through them out. Would understand if they were busy but there were only 2 others in there at the time. Won't ever be going back again. Customer service 0!!

The usual Pharmacist has not been there for 2 weeks and it has been chaos! Every time I attempted to collect my prescription, the queue was outside the door. They also said (once I did reach the front of the queue 25 minutes later), that they did not have my prescription so I drove to the surgery and was told the prescription had been sent through a week beforehand! In the end I spoke to the pharmacist who was there and asked if it would be OK for me not to take a certain tablet for a few days as I had completely run out and simply couldn't wait any longer. This weekend just gone I was told by the surgery to collect my latest tablets on Friday 19th, and I attempted to 4 times, but after waiting over 20 minutes in a long queue, I gave up. I then tried on Saturday (twice) but again, the queue was long and didn't seem to be moving, so again I gave up. I will try again today at some stage, but feel this is a dreadful situation !

The main guy is a rude , unfriendly man, 0% customer service I'm afraid. Not a place where I go happily. Feel like they are doing me a favour to even let me in. However without customers they would go out of business.