We've made it our mission to take the hassle out of prescriptions. To do this, we're changing how we work so that we can give you more choice in how you get your medicines.
Whether you're under the weather or on long-term medicines, managing and collecting your prescriptions can add unnecessary extra stress. In the UK, the pharmacy model hasn't really moved on in the last 70 years, and we're working to change that.
Our pharmacies
We're developing a new store model which focuses on the things that matter most to our customers and fundamentally changes how our pharmacy teams work. We've redesigned the dispensing process and introduced new stock monitoring measures so that you don't have to wait for your medicines, and we've freed up our pharmacists to spend more time helping our customers.
As part of this, we're also bringing new technology into our pharmacies. This includes 24/7 prescription pick-up machines – meaning you can collect your medicine any time, day or night – and a text notification service, so we can let you know when your prescription is ready to collect.
Well Rothwell - Bridge Street is a pharmacy near Kettering, Northamptonshire and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 5 reviews with a rating of 3 out of 5.
Pharmacy Services
(NHS): Domiciliary support service
(NHS): Gluten-free food service
(NHS): Inhaler technique service
(NHS): Medication review service
(NHS): Post-discharge support
(NHS): Stop smoking service
(NHS): Supervised consumption of medicines
(Non-NHS): Blood pressure monitoring
(Non-NHS): Healthcheck
(Non-NHS): Inhaler technique service
(Non-NHS): Seasonal flu vaccination service (not at risk groups)
(Non-NHS): Vaccination service
(Non-NHS): Weight management
Appliance dispensing
Appointment booking available for consultations
Appointment booking for consultations not required
Medicines use review (MUR) service
New medicine service
Prescription collection from local General Practices
Private consultation room
Public Health
Seasonal flu vaccination service (at risk groups)
Care Provider Location and near by additional services
Patient Ratings
Excellent
2
Good
Ok
Poor
Terrible
3
Patient Reviews
Well Rothwell - Bridge Street
By:
HardyLondoner
Rating:..
Sep 14 2018
Suggest crawling on your hands and knees if have for the further a field one than use this one. Have encountered this rude, dismissive, loud, obnoxious staff before. 1st time following professional advice from Dentist on some treatment, this member of staff discredited my Dentist i& found advice I got so funny that she shared with rest of staff and customer who was waiting there also. I informed my Dentist & used another pharmacist who agreed with advice I had been given after asking explaining what need it for.
2nd time I took in empty cream tube to show which one I needed to buy, whereas I was shut down & told I needed prescription. I explained same what I did previous wk that GP prescribed with prescription but it might be cheaper to buy than £8:40 it was. I was told that I never purchased it from there (I have receipt at home). I was informed several times I did not, I would of got it here. Pharmacist was told by staff eventually that I did not & can not get this without prescription, staff member was corrected and told it can. This staff member has no sense of discretion, feels need to discuss customers matter with others, gives incorrect medical advice, rude and has no problem berated others customer matters with anyone in shop. Shame because the other female staff member really is what makes that pharmacy. Original Comment Report...
Reply from Well Rothwell - Bridge Street Wed, 17 Oct 2018 11:10:34 +0100
Hello,
Thank you for your message and I am very sorry to hear of the poor service you have received at our Well Rothwell - Bridge Street branch.
Please be assured that we will address all of your concerns with the Regional Manager (RDM) who is responsible for this branch. Customer service is of paramount importance to us and it is really disappointing to hear that expectations are not being met. I will ask the RDM to ensure that the team are giving appropriate, professional advice and that our confidentiality guidelines are being followed. I understand it must be really frustrating and concerning that a member of the team was dismissing your dentist's advice which was then proven correct.
Once again I apologise for any upset this had caused and thank you for bringing this to our attention. If you have any further questions or concerns then you can email us directly at yourexperience@well.co.uk.
Kind Regards,
Well Pharmacy Superintendent's Team.
Well Rothwell - Bridge Street
By:
Frances Pace
Rating:..
Dec 29 2017
Pharmacist and several other staff went out of their way to help me this morning. I have gestational diabetes, and had run out of prescription testing strips as we'd been stranded in Rothwell due to snow. Staff thought of several different ways I could get my blood glucose tested locally, and eventually managed to get hold of my prescription electronically so I left with everything I needed which saved me a lengthy visit to the local A&E. Original Comment Report...
Reply from Well Rothwell - Bridge Street Wed, 03 Jan 2018 12:17:47 Z
Dear Sir/Madam,
Thank you for your letter praising the customer service you received from our pharmacy above.
Customer service is of paramount importance to us and we welcome all feedback to ensure we are delivering a professional and customer focused service. It is a pleasure to receive such compliments and this feedback will be shared with the branch team to recognise and further encourage the good customer service standards they have achieved.
Once again I would like to thank you for highlighting this to us.
Kind Regards,
Simon
Well Rothwell - Bridge Street
By:
Anonymous
Rating:..
Dec 5 2017
My son is 8 years old, he has type 1 diabetes.
A few months ago I requested to change pharmacy from well because I was finding that I was having problems getting my son's repeat medication.
Yesterday I ordered an insulin pen, it's a new pen for us. I was told by a member of staff that the pen would arrive at the pharmacy today. This is not the first time I have been told it will be the next day to discover they haven't got it.
This morning I was up from 1.05am with my daughter being sick she was very unwell. I contacted the pharmacy at 9am this morning to see if I could get the pen delivered to my home (first time I've requested this as I usually collect) nor sure who I spoke to but the pen hadn't arrived yet, they were going to try and get it delivered, they took my mobile number and said if there were any problems thy would call me.
2pm today I've had to call to see what was happening to be told that the manufacture still hadn't sent the pen and wasn't in stock. I think it's disgusting that I've had to chase this up when the member of staff I spoke to said they would call me if any problems.
I have had continuous problems with well pharmacy. My son has problems with his diabetes and the health care system is failing my son's needs. Just a courtesy call would of been polite.
He needs this pen to help control the diabetes alongside his pump and they pharmacy are having never ending problems with this medication that my son needs. I will not be using this service again once I have recieved his insulin pen. Original Comment Report...
Reply from Well Rothwell - Bridge Street Thu, 07 Dec 2017 11:11:52 Z
Dear Sir/Madam,
Thank you for your email highlighting your experience with our Rothwell - Bridge Street store
I would like to offer sincere apologies for what has occurred and for any upset caused to you. All our pharmacies work to the highest possible standards and we have systems and procedures in place to ensure these are followed. It is therefore very disappointing that the branch has fallen short of our own high standards on this occasion.
In order to address the issue you have raised I will contact the Branch Manager to investigate your concerns and take action where required. We have robust feedback processes in place where branches and their colleagues are identified as potentially underperforming, and assist them in raising standards.
As an organisation we believe it is of paramount importance to monitor any such incidents occurring within our branches and more importantly to use this information to try and minimise the risk of future similar events.
Please be assured that as a direct result of this incident the branch will review the Standard Operating Procedures to minimise the risk of reoccurrence and any training issues will be addressed.
I would like to thank you once again for contacting us and highlighting this matter to us. Please be assured that we will take immediate action to resolve your complaint.
Kind Regards,
Simon
