We've made it our mission to take the hassle out of prescriptions. To do this, we're changing how we work so that we can give you more choice in how you get your medicines.
Whether you're under the weather or on long-term medicines, managing and collecting your prescriptions can add unnecessary extra stress. In the UK, the pharmacy model hasn't really moved on in the last 70 years, and we're working to change that.
Our pharmacies
We're developing a new store model which focuses on the things that matter most to our customers and fundamentally changes how our pharmacy teams work. We've redesigned the dispensing process and introduced new stock monitoring measures so that you don't have to wait for your medicines, and we've freed up our pharmacists to spend more time helping our customers.
As part of this, we're also bringing new technology into our pharmacies. This includes 24/7 prescription pick-up machines – meaning you can collect your medicine any time, day or night – and a text notification service, so we can let you know when your prescription is ready to collect.
Well - Wickersley - Poplar Glade is a pharmacy near Rotherham, South Yorkshire and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 5 reviews with a rating of 2 out of 5.
Pharmacy Services
(NHS): Domiciliary support service
(NHS): Emergency contraception
(NHS): Gluten-free food service
(NHS): Inhaler technique service
(NHS): Medication review service
(NHS): Minor ailment service
(NHS): Needle and syringe exchange
(NHS): Post-discharge support
(NHS): Stop smoking voucher service
(NHS): Supervised consumption of medicines
(Non-NHS): Blood pressure monitoring
(Non-NHS): Healthcheck
(Non-NHS): Inhaler technique service
(Non-NHS): Seasonal flu vaccination service (not at risk groups)
(Non-NHS): Stop smoking service
(Non-NHS): Vaccination service
(Non-NHS): Weight management
Appliance dispensing
Appointment booking available for consultations
Appointment booking for consultations not required
Medicines use review (MUR) service
New medicine service
Prescription collection from local General Practices
Private consultation room
Public Health
Seasonal flu vaccination service (at risk groups)
Care Provider Location and near by additional services
Patient Ratings
Excellent
Good
2
Ok
Poor
Terrible
3
Patient Reviews
Well - Wickersley - Poplar Glade
By:
Anonymous
Rating:..
Aug 1 2019
The staff are very friendly and polite but lately I have been very frustrated. On several occasions I've ordered medication but when I've called to see if it's ready they have not even been ordered this is really dangerous for some of the medication I take. I've been told 1 date then when I've called on that date I've been told a week later and so on. When I put in repeat prescriptions it's only processed when I ring so I call in I still have a long wait despite sending the request well in advance. The pharmacy is good with nice staff etc but improvement is defiantly needed I don't think the new systems have helped Original Comment Report...
Reply from Well - Wickersley - Poplar Glade Tue, 06 Aug 2019 12:59:07 +0100
Dear Sir / Madam,
Thank you very much for sharing your recent experiences at our Wickersley - Poplar Glade pharmacy. I would like to apologise for the inconvenience caused to you. The service you have detailed falls substantially short of our high expectations from all stores and colleagues. I have shared your feedback with the store's Regional Development Manager to address the issue.
Should you have any further concerns or comments, please contact us at YourExperience@well.co.uk.
Kind regards,
Robert
Well - Wickersley - Poplar Glade
By:
paul
Rating:..
Dec 27 2017
i use this pharmacy regularily and staff are usually very polite and helpful.
there are occassions when they are very busy and you can wait 15 to 20 minutes.
at other times you can colect almost instantly. as a regular i think they do a good
job and thank them for the excellent service. keep up the good work. Original Comment Report...
Reply from Well - Wickersley - Poplar Glade Fri, 29 Dec 2017 09:55:16 Z
Dear Sir/Madam,
Thank you for your letter praising the customer service you received from our pharmacy above.
Customer service is of paramount importance to us and we welcome all feedback to ensure we are delivering a professional and customer focused service. It is a pleasure to receive such compliments and this feedback will be shared with the branch team to recognise and further encourage the good customer service standards they have achieved.
Once again I would like to thank you for highlighting this to us.
Kind Regards,
Simon
Well - Wickersley - Poplar Glade
By:
Anonymous
Rating:..
Dec 20 2017
Every time I go I have to wait for such a long time either to be served or for my prescriptipn to be prepared, usually both. Even when I drop it off to collect later I have to queue for ages to collect it. Recently I opted to have my presciption sent there from my doctors thinking this would speed things up. No such luck, I had to wait in a queue of 8 other customers only to have to wait even longer after getting to the front of the queue. Am cancelling that service and taking my prescription to local supermarket in future where it is prepared whilst I shop. Original Comment Report...
Reply from Well - Wickersley - Poplar Glade Thu, 21 Dec 2017 15:51:26 Z
Dear Sir/Madam,
Thank you very much for taking the time to share your disappointing experience. Please may I take this opportunity to apologise for the delays you have experienced in receiving your regular medication.
I would like to assure you that customer service is of paramount importance to us and we take all feedback extremely seriously so that we are able to look at the ways in which we can improve our service. This feedback is extremely valuable in allowing for us to make the necessary changes to improve our service. Thank you once again.
Kind Regards,
Simon
