We've made it our mission to take the hassle out of prescriptions. To do this, we're changing how we work so that we can give you more choice in how you get your medicines.
Whether you're under the weather or on long-term medicines, managing and collecting your prescriptions can add unnecessary extra stress. In the UK, the pharmacy model hasn't really moved on in the last 70 years, and we're working to change that.
Our pharmacies
We're developing a new store model which focuses on the things that matter most to our customers and fundamentally changes how our pharmacy teams work. We've redesigned the dispensing process and introduced new stock monitoring measures so that you don't have to wait for your medicines, and we've freed up our pharmacists to spend more time helping our customers.
As part of this, we're also bringing new technology into our pharmacies. This includes 24/7 prescription pick-up machines – meaning you can collect your medicine any time, day or night – and a text notification service, so we can let you know when your prescription is ready to collect.
Well Melbourn - High Street is a pharmacy near Royston and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 2 reviews with a rating of 3 out of 5.
Pharmacy Services
(NHS): Domiciliary support service
(NHS): Emergency contraception
(NHS): Inhaler technique service
(NHS): Medication review service
(NHS): Post-discharge support
(NHS): Stop smoking service
(NHS): Stop smoking voucher service
(NHS): Supervised consumption of medicines
(Non-NHS): Blood pressure monitoring
(Non-NHS): Healthcheck
(Non-NHS): Inhaler technique service
(Non-NHS): Seasonal flu vaccination service (not at risk groups)
(Non-NHS): Stop smoking service
(Non-NHS): Vaccination service
(Non-NHS): Weight management
Appliance dispensing
Appointment booking available for consultations
Appointment booking for consultations not required
Medicines use review (MUR) service
New medicine service
Prescription collection from local General Practices
Private consultation room
Public Health
Seasonal flu vaccination service (at risk groups)
Care Provider Location and near by additional services
Patient Ratings
Excellent
1
Good
Ok
Poor
Terrible
1
Patient Reviews
Well Melbourn - High Street
By:
Loki
Rating:..
Oct 4 2018
In the 20 years that I have been taking medication never once has there been a mistake in the making up of all those prescriptions. Until this year that is...4 times this year there have been mistakes which is not a problem if they are rectified. Yesterday I was hoping that the pharmacist would do just this. Not only did he not do so, he refused to acknowledge that a mistake had been made never mind apologise. Instead he was arrogant, impatient, intimidating, very rude and condescending. I left the pharmacy in tears and without my meds.
Why is it that just because we are ill people think we are stupid? This might be the only pharmacy in the village but it is not the only village with a pharmacy the Well Group would do well to remember that. Original Comment Report...
Reply from Well Melbourn - High Street Mon, 08 Oct 2018 10:27:12 +0100
Hello,
Thank you for your message and I am very sorry to hear of the poor service you received at our Well Melbourn - High Street branch.
I am aware that you have contacted us regarding your concerns and I have responded to your email informing you of how we are going to address this. I will deal with this directly and I have already informed the Regional Manager.
I apologise once again thank you for making us aware of this, please see you emails for my detailed response.
Kind Regards,
Well Pharmacy Superintendent's Team.
Well Melbourn - High Street
By:
Anonymous
Rating:..
Aug 9 2018
I have complex medical diseases and have dealt with a number of pharmacies over the 20 years, I have been going to Melbourn for approx 10+ years and they are by far the best pharmacy I have dealt with. They are kind and caring, go above their call of duty to ensure all my needs are met The staff are always friendly, welcoming, polite and professional and I am always greeted with a lovely smile. Without their support and attention to detail I would not be able to manange my health issues as well as I do, I just couldnt do it without them. I am extremely grateful to all the team! I would highly recommend using this pharmacy. Original Comment Report...
Reply from Well Melbourn - High Street Tue, 14 Aug 2018 11:53:50 +0100
Hello,
Thank you for your email informing us of the great customer service our Well Melbourn - High Street branch have provided, it is always good to hear we are exceeding expectations.
I will forward this positive feedback to the Regional Manager so he can pass the message on to the branch and that he is aware of the fantastic comments you have made. It is always reassuring to hear that our branches are going above and beyond to help our customers and ensure we make a lasting impact.
Thank you again for taking the time to message us and if you have any further questions please do not hesitate to contact us by email at yourexperience@well.co.uk where one of our team would be happy to help.
Kind Regards,
Well Pharmacy Superintendent's Team.
