J And A Pharmacy is a pharmacy near Leicester and provides a list of services listed below if available. The pharmacy has 4 reviews with a rating of 4.3 stars out of 5. |
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Patient Ratings | ||||||||||||
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![]() | By: | Tiz K |
| Sep 5 2018 | ||
I called the pharmacy at 10:41am this morning 05/09/18 and barely got a chance to say hello before the lady on the other end said "sorry can you hang on" and left me on the phone for a further 7 minutes before I got frustrated and hung up.
I could hear her serving a customer at the counter and she continued to service other customers at the counter all the while I'm sitting on the phone listening to her laughing and joking with another colleague.
I've tried calling the pharmacy back at 10:48am, 10:49am and 10:57am (longest length: 16 minutes later) and surprise, surprise the line is still engaged, presumably because the phone has been left off the hook and forgotten about.
Is it now a very low standard of practice that a customer in person is more important than a customer on the phone?
Absolutely appalling behaviour from someone who is supped to be an adult with some sense of customer service skills. How these people end up in customer service roles is beyond me! |
![]() | By: | Carrie Adams |
| May 1 2018 | ||
Evening of 01/05/18, pharmacist did not seem to be engaged in her job. Making and receiving personal calls, taking a very long time to process dispensing medication in an almost empty store. Very frustrating. I hope the regular pharmacist returns soon. |
![]() | By: | Anonymous |
| Jun 2 2017 | ||
Very helpful Staff. If in difficulties, nothing is too much trouble to help you out where possible.
Very friendly Staff at all times.
Unable to drive on this occasion to get a prescription from the Chemist so they will kindly deliver. Thank you, I am very grateful. |
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