I recently attended Boots in Montague Street in Worthing to get new glasses. From the outset, the service was excellent. My principal contact in the Opticians department was Ben, whose professionalism and decency stood in stark contrast to the pushy, indifferent treatment I had received at the hands of Boots’ competitors. Ben and his colleagues took the time to explain the options and the benefits of the various lens and frame options so that I could make an informed choice and there was no pressure to upsell for unnecessary or unsuitable ranges. I felt that I was being looked after and that the priority was to get the right solution for my needs and to ensure that I had the option to test the lenses suggested and change my mind about what is a considerable outlay. As it turns out, Ben’s advice was spot on and a higher quality varifocal was the best answer. My World now looks crisp and newly painted. In general, the process was quick and my new specs were available quicker than anticipated. I received a courteous telephone call to let me know when I could collect them. The cost of the new frames and lenses was also extremely competitive, which was a welcome surprise. Great service. Well done, and thanks.