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We have acquired years of experience and knowledge to help improve the health and wellbeing of our customers and their families.
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Rowlands Pharmacy is a pharmacy near Guildford and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 3 reviews with a rating of 2 out of 5.
Pharmacy Services
(NHS): Emergency contraception
(NHS): Stop smoking service
(NHS): Stop smoking voucher service
(NHS): Supervised consumption of medicines
(Non-NHS): Vaccination service
Medicines use review (MUR) service
New medicine service
Care Provider Location and near by additional services
Patient Ratings
Excellent
Good
1
Ok
Poor
1
Terrible
2
Patient Reviews
Rowlands Pharmacy
By:
Anonymous
Rating:..
Jan 13 2021
They have a poor stock of medication and there is lack of communications as medication is never ready on time. With staff showing little effort to help resolve solutions
Rowlands Pharmacy
By:
L Knoop
Rating:..
Jan 4 2019
Went to collect a prescription today after being told yesterday it would be ready this afternoon. It wasn't ready. I was told I could wait 40 minutes or comeback on Tuesday, 3 days after my current medication would run out, even though it only required checking. I opted to wait, of course.
I understand that it's a busy period. However, I don't appreciate being yelled at by staff because I need a medication which I was told would be ready. I wonder if staff are aware how stressful the thought of running out of vital medication is? I wonder if staff understand that it's not my fault they are 2 days behind? I wonder if staff understand that it's extremely irritating to make a special trip to collect medication at a time THEY suggested to be then told it won't be ready for another 4 days? I still cannot understand the logic of a 40 minute wait or 4 days.
This was on top of poor service the week before when medication wasn't ready when I was told it would be and staff had trouble finding the prescription.
These are your internal problems. Please don't tell at me!! Original Comment Report...
Reply from Rowlands Pharmacy Tue, 08 Jan 2019 11:35:58 Z
Dear Sir/Madam, Thank you for your feedback regarding your experience within our pharmacy, we would like to sincerely apologise for what has occurred. Please rest assured your feedback will be escalated to the attention of the Divisional Business Manager to ensure inform improvements for the future. Customer service is of paramount importance to us and that your feedback is valued as it allows us the opportunity to improve our service. Our Patient Experience Team would like the opportunity to discuss this with you if you would like to contact them on 01928750548 or by emailing complaints@rowlandspharmacy.co.uk
Rowlands Pharmacy
By:
LouiseAnn
Rating:..
Jul 18 2018
I haven't had any problems with Rowlands Pharmacy at Fairlands. The staff are always friendly and helpful. Original Comment Report...
Reply from Rowlands Pharmacy Fri, 27 Jul 2018 10:53:09 +0100
Dear Sir/Madam, Thank you for your feedback highlighting the excellent service you receive from our colleagues at this branch. Your feedback will be passed on to the branch team and highlighted to the Divisional Business Manager. Thank you for choosing Rowlands Pharmacy.
