Well Chingford - Chingford Mount Road

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  • Pharmacy Information
  • We've made it our mission to take the hassle out of prescriptions. To do this, we're changing how we work so that we can give you more choice in how you get your medicines.

    Whether you're under the weather or on long-term medicines, managing and collecting your prescriptions can add unnecessary extra stress. In the UK, the pharmacy model hasn't really moved on in the last 70 years, and we're working to change that.

    Our pharmacies

    We're developing a new store model which focuses on the things that matter most to our customers and fundamentally changes how our pharmacy teams work. We've redesigned the dispensing process and introduced new stock monitoring measures so that you don't have to wait for your medicines, and we've freed up our pharmacists to spend more time helping our customers.

    As part of this, we're also bringing new technology into our pharmacies. This includes 24/7 prescription pick-up machines – meaning you can collect your medicine any time, day or night – and a text notification service, so we can let you know when your prescription is ready to collect.

    Well Chingford - Chingford Mount Road is a pharmacy near London and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 4 reviews with a rating of 2 out of 5.
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  • Pharmacy Services
    • (NHS): Domiciliary support service
    • (NHS): Emergency contraception
    • (NHS): Inhaler technique service
    • (NHS): Medication review service
    • (NHS): Minor ailment service
    • (NHS): Post-discharge support
    • (Non-NHS): Blood pressure monitoring
    • (Non-NHS): Healthcheck
    • (Non-NHS): Inhaler technique service
    • (Non-NHS): Seasonal flu vaccination service (not at risk groups)
    • (Non-NHS): Stop smoking service
    • (Non-NHS): Vaccination service
    • (Non-NHS): Weight management
    • Appliance dispensing
    • Appointment booking available for consultations
    • Appointment booking for consultations not required
    • Medicines use review (MUR) service
    • New medicine service
    • Prescription collection from local General Practices
    • Private consultation room
    • Public Health
    • Seasonal flu vaccination service (at risk groups)
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  • Patient Ratings

    Excellent
     

    Good
    1

    Ok
     

    Poor
    1

    Terrible
    2

  •  Patient Reviews

    Well Chingford - Chingford Mount Road
    provider logoBy:Anonymous
    Rating:..Star Rating
    Jun 3 2019

    Electronic prescription goes here I have now change to next door. Being well know company you thought they have training in costumer care. Every time go to collect my prescription have to wait 45 minute even though I order it the week before. The pharmacist is rude. Stay way
    Original Comment Report...

    Reply from Well Chingford - Chingford Mount Road
    Tue, 04 Jun 2019 10:50:36 +0100

    Dear Sir/Madam, Thank you for your feedback detailing your poor experience while visiting our pharmacy. I apologise for the service you have received and that you had to wait 45 minutes for your prescription after having ordered it a week before hand. I can assure you that this feedback has been passed onto the Regional Development Manager (RDM) who covers the pharmacies in this area, who will address this issue with the branch staff. Once again, I apologise for the service and the rude attitude that you have received. However if you have any further concerns then please do not hesitate to contact us on yourexperience@well.co.uk Many Thanks Chelsea

    Well Chingford - Chingford Mount Road
    provider logoBy:Elizabeth
    Rating:..Star Rating
    May 14 2019

    I have received the most awful customer service here from the pharmacist,you are.just treated as a number. I decided to give this place a second chance as everyone has bad days but they were worse second time round. The first time I was kept waiting although my medication was ready.The pharmacist was extremely unhelpful, has no empathy and does seems to like her job. The second time I had to have my medication ordered and a day later I only received part of my medication. I will never go there again, in future I will go to the pharmacist next door who know how to treat customers and have medication in stock. Please don't waste your time going to 'Well'pharmacy which is likely to make you unwell.
    Original Comment Report...

    Reply from Well Chingford - Chingford Mount Road
    Mon, 20 May 2019 10:33:24 +0100

    Good Morning, Thank you for taking the time to detail your experience with the Well in Chingford. Please accept my most unreserved apologies for what has occurred and for the upset and inconvenience caused. Please be assured that your feedback has been passed to the Regional Manager who is responsible for the pharmacies in the area. He will discuss your feedback with the team to understand the reasons behind the poor service and stock levels and to ensure that it improves. Again I cannot apologise enough for your poor experience but I hope this assures you that we take it seriously and are taking the necessary action. Kind Regards Erica Well Pharmacy Superintendent's Team

    Well Chingford - Chingford Mount Road
    provider logoBy:Anonymous
    Rating:..Star Rating
    May 18 2018

    I gave in my prescription 3 days ago and I still have not received my tablets!! Need to change their wholesalers as I have had nothing but trouble with them I need my prescription asap I feel that I have been neglected as a patient with no updates on my prescription at all!!! Will not be using this pharmacy again as I had a similar problem with them before also but for my 4 year olds prescription!! He needed his prescription asap as he has been diagnosed with asthma and we had to wait 3-4 days for his spacer!!
    Original Comment Report...

    Reply from Well Chingford - Chingford Mount Road
    Wed, 23 May 2018 15:31:02 +0100

    Good Afternoon, Thank you for taking the time to detail your concerns with the Well Pharmacy in Chingford. I would like to sincerely apologise for what has occurred and for the upset and inconvenience caused. I am concerned that your medication might still be outstanding. Please email us at yourexperience@well.co.uk if you would like to discuss your concerns in more detail and so we can follow up with this pharmacy. Kind Regards, Erica Well Pharmacy Superintendent's Team

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    Well Chingford - Chingford Mount Road, 267 Chingford Mount Road,Chingford,London,E4 8LP

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