This pharmacy is a disgrace. My mothers life critical repeat medication failed to be delivered last week - a service I pay for. I had to get emergency medication via NHS 111, enough for this week. That ran out today. I eventually got a call to the pharmacy in the week - to be told they would be delivered. That has not happened and once again no medication. As I am away in Manchester, I cannot get emergency meds to her for the second week in a row. I now wait and hope in vain. Absolutely appalling. Please do not respond with words of apologies - get something done otherwise you may have to explain something far worse!!!

My mother in law had been waiting weeks for life critical medication and all we kept getting told was call back, so moved to Boots Holbury where the service is far more superior and great empathy, the staff at lloyds blackfield is a joke and now due to severe staff shortage they are only open 10-12 and 2-4 if I were lloyds I would really think about new management at this branch before you end up closing for good.

I concur with everything said in other recent reviews. I think the general chaos and delay is dangerous as well as frustrating. I made a formal complaint to Lloyds earlier in the year and was promised urgent action. I have seen some things change (pharmacists and visits by “management”) but today I went in to collect a prescription that had been sent electronically 5 days ago as I’ve long given up trying to get anything the same or next day. After several minutes, the assistant found it and asked if I was going to wait “some time” or call back later as it was not made up and had not even been started. I read the annual satisfaction surveys with disbelief. The quality of service in this pharmacy is the poorest I have ever experienced.
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