We've made it our mission to take the hassle out of prescriptions. To do this, we're changing how we work so that we can give you more choice in how you get your medicines.
Whether you're under the weather or on long-term medicines, managing and collecting your prescriptions can add unnecessary extra stress. In the UK, the pharmacy model hasn't really moved on in the last 70 years, and we're working to change that.
Our pharmacies
We're developing a new store model which focuses on the things that matter most to our customers and fundamentally changes how our pharmacy teams work. We've redesigned the dispensing process and introduced new stock monitoring measures so that you don't have to wait for your medicines, and we've freed up our pharmacists to spend more time helping our customers.
As part of this, we're also bringing new technology into our pharmacies. This includes 24/7 prescription pick-up machines – meaning you can collect your medicine any time, day or night – and a text notification service, so we can let you know when your prescription is ready to collect.
Well Guisborough - Westgate is a pharmacy near Cleveland and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 2 reviews with a rating of 3 out of 5.
Pharmacy Services
(NHS): Domiciliary support service
(NHS): Emergency contraception
(NHS): Inhaler technique service
(NHS): Medication review service
(NHS): Minor ailment service
(NHS): Post-discharge support
(NHS): Supervised consumption of medicines
(Non-NHS): Blood pressure monitoring
(Non-NHS): Healthcheck
(Non-NHS): Inhaler technique service
(Non-NHS): Seasonal flu vaccination service (not at risk groups)
(Non-NHS): Stop smoking service
(Non-NHS): Vaccination service
(Non-NHS): Weight management
Appliance dispensing
Appointment booking available for consultations
Appointment booking for consultations not required
Medicines use review (MUR) service
New medicine service
Prescription collection from local General Practices
Private consultation room
Public Health
Seasonal flu vaccination service (at risk groups)
Care Provider Location and near by additional services
Patient Ratings
Excellent
1
Good
Ok
Poor
Terrible
1
Patient Reviews
Well Guisborough - Westgate
By:
Miss T
Rating:..
Sep 27 2019
Very friendly professional place. My prescription was dealt with very quickly and discreetly, customer service was really first class. I was so impressed with, i have now chosen wells as my nominated pharmacy. Original Comment Report...
Well Guisborough - Westgate
By:
alv 27
Rating:..
Sep 21 2019
After many years years of using this pharmacy I am now considering changing as the customer service has radically declined, I noticed this markedly decline over the last few month, this has recently gone through a refurbish but the new staff service has a lot to be desired, l am sure they will ignore this review as in my opinion they seem as we customers are there to be treated as they see fit, they have just told me that my perscription has just came in and is not ready , they said the same excuse yesterday and no Doubt will again next time I visit yet my doctors have sent it to them 5 days ago, I feel now they can't be trusted to have import medication ready on time Original Comment Report...
Reply from Well Guisborough - Westgate Mon, 23 Sep 2019 14:52:03 +0100
Hello,
Thank you for your message and I apologise for any inconvenience caused.
Please be assured that customer service is of paramount importance to us and we welcome all feedback, to ensure we are delivering an expert and professional service and are providing the best possible experience to our customers.
All feedback and incidents are recorded on our database which is reviewed and evaluated on a regular basis and allows us to monitor the quality of service we provide and to take action where required.
Our Regional Manager has been informed of your feedback and will be addressing this directly with the store. It is disappointing to hear of the decline in service and the delays to your prescriptions. We certainly do not expect patients to be making several trips to the branch after leaving sufficient time for this to be prepared. I will ask the Regional Manager reviews the prescription timeframes at the store to ensure they are adhering to the expect guidelines.
Please accept my sincere apologies once more and thank you for bringing this to our attention. If you would like us to look into your concerns in more detail, please email us directly with your name and address to yourexperience@well.co.uk.
Kind regards,
Well Pharmacy Superintendent's Team
