Went to the Pharmacy today to ask if they would exchange a faulty item purchased earlier this week, as unfortunately I didn't ask for a receipt at the time. Person at the counter claimed they had never seen said item at the pharmacy and that it had never been for sale, despite the item clearly showing a Woodstock Pharmacy price tag. Resent the insinuation - absolutely no way to treat your customers.
Original Comment Report...

i visited Woodstock Pharmacy three times to get the flu jab to be told they dont have any. My last visit was by appointment, so not very impressed with their service and certainly will not be returning to this pharmacy again. The assistant did apologise but gave no explanation or excuse as to why they didnt have the vaccination in stock. The assistant suggested that i visit a larger pharmacy where i am more likely to be successful. Considering we have been bombarded for the past three months with adverts advising everyone to get the flu jab, this pharmacy do not appear to engage or promote advice from the NHS professionals
Original Comment Report...

Bought the wrong cough medicine and when I returned literally 5 minutes later to exchange it they refused, despite the package being intact and despite having the receipt. I then wrote to the manager, asking why this would happen as the pharmacist said it is a nationwide policy - a fact that is clearly untrue as Boots does accept returns - and they couldn’t even be bothered to reply..Very disappointing.
Original Comment Report...