Well Corby - Forest Gate Road
| Share page |  |  |  |  |
1.0 
6 Reviews Well Corby - Forest Gate Road Forest Gate Road, Corby, Northamptonshire, NN17 1TR Phone : Web :https://www.well.co.uk.. Email :nhspharmacy.corby.wellph. EPS : Available Status : Closed
Well Corby - Forest Gate Road is a pharmacy near Northamptonshire and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 5 reviews with a rating of 1 out of 5.
| Pharmacy Services | ||||
| ||||
Patient Ratings | ||||||||||||
| ||||||||||||
Patient Reviews
 | By: | Shirley hunter |
| Jun 24 2021 | ||
Went to pick prescription up today.told it wasnt ready.i asked why?the reply was they only reveived yesterday...really. i put in box monday. Thats 72 hours. I was told im a unfriendly manner to take up with surgery .which i did.they delivered on the 22nd at 16.15....someone clearly lying.i phone back pharmacy. Speak to the person involved.not helpful.told me if i didnt like service i could go else where..great customer service. Iam appalled. Terrible attitude amd service.lets hope my script ready in the morning .may i suggest staff training. | ||||||
 | By: | Anonymous |
| Apr 6 2018 | ||
I was with this pharmacy since the day it opened as the Coop. Although not amazing, the staff were extremely helpful, they got to know us, they were friendly and they had our prescriptions ready when we went to collect.
When they changed to Wells, it was a disaster...
There were always items missing from my order and as a disabled person, I rely on others to collect my prescriptions for me, so when items were missing they would have to go back!
The queues were always long on numerous occasions my husband had to wait for at least 40 minutes. We could not continue using their services, things became unbearable.
Have to say there was one member of staff who was always helpful and did her best to rectify any mistakes made. | ||||||
| By: | Anonymous |
| Dec 5 2017 | ||
On collecting my medication i was made to feel like an inconvenience to the staffs chat. Two members in particular feels it’s appropriate to make snide comments to each other. And also make inappropriate conversation with each other whilst in a work place environment Reply from Well Corby - Forest Gate Road Thu, 07 Dec 2017 11:53:06 Z Dear Sir/Madam, Thank you for your comments highlighting your experience at our Corby - Forest Gate store. I would like to offer sincere apologies for what has occurred and for any upset caused to you. All our pharmacies work to the highest possible standards and we have systems and procedures in place to ensure these are followed. It is therefore very disappointing that the branch had fallen short of our own high standards on this occasion. In order to address the issue you have raised I will contact the Branch Manager to investigate your concerns and take action where required. We have robust feedback processes in place where branches and their colleagues are identified as underperforming, as well as supporting them in raising their standards. As an organisation we believe it is of paramount importance to monitor any such incidents occurring within our branches and more importantly to use this information to try and minimise the risk of future similar events. Please be assured that as a direct result of this incident the branch will review the Standard Operating Procedures to minimise the risk of reoccurrence and any training issues will be addressed. I would like to thank you once again for contacting us and highlighting this matter to us. Please be assured that we will take immediate action to resolve your complaint. Kind Regards, Simon | ||||||
