I have repeat prescription service with my GP, prescription is being sent to this pharmacy which is my nearest. They always have a problem with one of the items, they don’t keep it in stock, I get that. But prescription is being sent in advance and they never order the item on time until I appear in the store. This time I called them on the day when the prescription has been sent to the pharmacy (Thursday) to confirm when I can collect my medication and I’ve been assured BOTH items will be ready to collect by Friday just before long, New Year weekend. On Saturday morning I’ve been informed there is one item missing and I can collect it on Tuesday morning, after long weekend. It’s for high blood pressure and lack of this medication put my health and life at risk!

Regular user of this chemist. It is extremely rare to find meds ready despite ordering five or more days previously. The shop appears very disorganized. Today the dispenser / service was very polite. One member of staff seems to delight in the poor service and has no conception of customer relations. Is it that difficult to dispense medication in a timely manner or is it policy to wait until the customer attends in person?
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