Well Cross Gates - 42 Austhorpe Road

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  • Pharmacy Information
  • We've made it our mission to take the hassle out of prescriptions. To do this, we're changing how we work so that we can give you more choice in how you get your medicines.

    Whether you're under the weather or on long-term medicines, managing and collecting your prescriptions can add unnecessary extra stress. In the UK, the pharmacy model hasn't really moved on in the last 70 years, and we're working to change that.

    Our pharmacies

    We're developing a new store model which focuses on the things that matter most to our customers and fundamentally changes how our pharmacy teams work. We've redesigned the dispensing process and introduced new stock monitoring measures so that you don't have to wait for your medicines, and we've freed up our pharmacists to spend more time helping our customers.

    As part of this, we're also bringing new technology into our pharmacies. This includes 24/7 prescription pick-up machines – meaning you can collect your medicine any time, day or night – and a text notification service, so we can let you know when your prescription is ready to collect.

    Well Cross Gates - 42 Austhorpe Road is a pharmacy near Leeds and provides a list of NHS and Non NHS services listed below if available. The pharmacy has 4 reviews with a rating of 5 out of 5.
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  • Pharmacy Services
    • (NHS): Domiciliary support service
    • (NHS): Inhaler technique service
    • (NHS): Medication review service
    • (NHS): Minor ailment service
    • (NHS): Post-discharge support
    • (NHS): Supervised consumption of medicines
    • (Non-NHS): Blood pressure monitoring
    • (Non-NHS): Healthcheck
    • (Non-NHS): Inhaler technique service
    • (Non-NHS): Seasonal flu vaccination service (not at risk groups)
    • (Non-NHS): Stop smoking service
    • (Non-NHS): Vaccination service
    • (Non-NHS): Weight management
    • Appliance dispensing
    • Appointment booking available for consultations
    • Appointment booking for consultations not required
    • Medicines use review (MUR) service
    • New medicine service
    • Prescription collection from local General Practices
    • Private consultation room
    • Public Health
    • Seasonal flu vaccination service (at risk groups)
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  • Patient Ratings

    Excellent
    4

    Good
     

    Ok
     

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  •  Patient Reviews

    Well Cross Gates - 42 Austhorpe Road
    provider logoBy:MariaK
    Rating:..Star Rating
    Jul 22 2019

    Excellent service I have been using Well Pharmacy for a couple of years now and I cannot say enough good things about them. They are honest, efficient and always provide great service! And my repeat prescriptions always on time and correct ! Thank you!
    Original Comment Report...

    Reply from Well Cross Gates - 42 Austhorpe Road
    Fri, 26 Jul 2019 09:22:02 +0100

    Hello, Thank you for your message informing us of the excellent service you receive from our Cross Gates Pharmacy. We appreciate your feedback and the Regional Manager, who is responsible for pharmacies in the area has been informed. It is great to hear how efficient and friendly they always are and how your prescriptions are always on time. The Regional Manager will ensure this feedback is passed on to the store team and they are congratulated for their feedback. Thank you once again for taking the time to bring this to our attention. You can always contact us directly by emailing yourexperience@well.co.uk. Kind Regards, Well Pharmacy Superintendent's Team

    Well Cross Gates - 42 Austhorpe Road
    provider logoBy:SD
    Rating:..Star Rating
    Jul 16 2018

    following a medical episode the staff here went beyond the call of duty, when a very old relative arrived in the Pharmacy distressed and very ill. After organising GP's help they sorted everything needed beyond what was simply required to be done. Since, they all have been extremely helpful, always smiling however busy they are. Having used this Pharmacy for a number of years the current staff are fantastic. The Pharmacist, and the team are a credit to the NHS and the company. Thank you all for your recent and current help. pp Sam D.
    Original Comment Report...

    Reply from Well Cross Gates - 42 Austhorpe Road
    Thu, 19 Jul 2018 16:09:56 +0100

    Dear Sam, Thank you very much for taking the time to leave your wonderful feedback. I am very glad to hear that they were so understanding and helpful towards your relative. All of our pharmacies strive to deliver the best possible customer service, so it is really rewarding to hear that they are achieving this. I will ensure your feedback is passed on to the Regional Manager, who I am sure will want to congratulate them personally. Once again, thank you for leaving your feedback. Yours sincerely, Katrina

    Well Cross Gates - 42 Austhorpe Road
    provider logoBy:Fern Barker
    Rating:..Star Rating
    Jul 13 2018

    Amazing staff! Staff are always polite and willing to go the extra mile to help. I have had a few problems with my GP in regards to my & my families prescriptions but the Pharmacist (Sorry I have forgotten his name) always helps where he can. There is no other pharmacy I will use (unless I absolutely have to go else where) & recommend to everyone. If I ever have a problem that can't be rectified on that day the pharmacist will have it sorted on the next available day & rings to let me know everything is sorted & the medication is ready to collect. Once again amazing staff no better pharmacy in my area!
    Original Comment Report...

    Reply from Well Cross Gates - 42 Austhorpe Road
    Wed, 18 Jul 2018 15:00:22 +0100

    Dear Sir/Madam, Thank you for leaving your feedback for Well pharmacy on Austhorpe Road. It is really lovely to hear that our pharmacy team are providing excellent customer service. I will ensure your feedback is passed on to the Regional Manager for this pharmacy and I am sure they will want to congratulate them personally. Once again, thank you for taking the time to leave your feedback. Yours sincerely, Katrina Pharmacy Superintendent’s Team

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    Well Cross Gates - 42 Austhorpe Road, 42 Austhorpe Road,Crossgates,Leeds,LS15 8DX

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