I was in asda pharmacy yesterday 12/04/24 Just before 9am to pick up my prescription. Four people in front of me, the staff where in the back of the pharmacy chatting and laughing. Eventually at 9.09 they decided to open the shutters and start serving the waiting customers. The first customers prescription needed something checking the pharmacist who at this point had not arrived. The staff then instead of serving the other waiting customers went into the back office and did not come out until 17 minutes layer when the pharmacist arrived! I eventually got served at 9.37am. I got back to my car and checked my prescription to find an item missing, returned to the pharmacy waited another 17 minutes to get served another 11 minutes to receive missing item. Service it to say I have already changed to an alternative pharmacy. It's a shame the asda pharmacy was so convenient organised, helpful and never got the prescription wrong or didn't have an item. It the very opposite now, and it looks very dishevelled and dare I say dirty. Most disappointing. JML

On having to go back for a second time to collect meds that they had to order in, I was told that I should’ve waited til 10am as the pharmacist wasn’t there! I pointed out that the opening hours were 9am & was then told he was stuck in traffic! Sadly, I’ve heard this excuse several times over the last few months & have had to revisit or on one occasion had to wait 45 mins. It seems to me that the pharmacist needs to improve his timekeeping as this shows massive disrespect for customers. I shall be changing pharmacies now.

Pathetic. Waited 45 mins to get to front if the queue to be told that the prescription could not be issued as the pharmacist was going to do flu jabs and I was told I would have to wait another 39 minutes. The place should be closed down or employ more staff. I am complaining to the surgery to have the pharmacy dismissed from the list of providers