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Ashworth Pharmacy Ltd is a pharmacy near Smethwick and provides a list of services listed below if available. The pharmacy has 6 reviews with a rating of 4.2 stars out of 5. |
Pharmacy Services | ||||
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Patient Ratings | ||||||||||||
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![]() | By: | Kerry Hartley |
| Jun 3 2017 | ||
1st request for repeat prescription of my contraceptive pill, I received email confirming when to correct, arrived to collect no prescription, they advised it had got lost in their spam emails, as it was only my pill they offered a pack to tide me over until they had requested my prescription from Drs. 2nd request repeat prescription of my contraceptive pill, email confirming when to collect, went to collect to hear they had not got my prescription for my pill and suggested at 6pm on a Fri evening I contact my Drs and ask them to send them a prescription through, my Drs receptionist advised the Drs had left for the evening, but advised they had not received any repeat prescription request. I called the pharmacy back and asked them while they sorted it, if they could give me a pack to tide me over like before as I was due to go on holiday on Sat, they advised they can't do this, even though they offered this to me 3 months previously !!! So depending on the counter staff and pharmacy staff depends on what help and service you will receive Reply from Ashworth Pharmacy Ltd Mon, 23 Oct 2017 15:17:15 +0100 We are sorry hear that you were disappointed with our service. We had requested your Pill from your surgery as requested by you on the second occasion. When we went to collect the prescription on Thursday from your surgery, we were told that the Prescription was not issued because the Dr wanted to review the pill with the patient before it would be reissued. Since the patient was going on holiday on Sat we asked her to contact the surgery and then they would be able to send the prescription electronically to us on Friday evening. We had a similar situation with another patient for her pill with the SAME surgery. We had loaned a months supply to this patient so that the patient would not have a break in her contraception. We requested a prescription from the patients surgery and we still had not received the prescription after two weeks. We contacted the surgery and were told that she was changed to another Pill after the patients review. They would not issue us a prescription for the loaned supply we had made. The surgery said that we should have to not given the tablets without a prescription and should have sent the patient to the local Family Health Clinic. We explained that we had given a months supply so that her contraception would be continued, but they said we should not have given the Pill and they would not issue a prescription for the supply we had made. We were told not to make supplies without a prescription in the future. That is the reason why we could not make the supply to you without a prescription before you went on your holiday. We endeavour to try our best to ensure our customers receive a good service but unfortunately due to reasons beyond our control we were unable to help you on that occasion. |
![]() | By: | Anonymous |
| Dec 22 2014 | ||
Friendly and helpful - pharmacist is brilliant, will definitely be going there again |
![]() | By: | Alan Jones |
| Nov 25 2017 | ||
Lovely staff and fast service. Much prefer going to this independent pharmacy than any of the big chains |
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