I have used this pharmacy for repeat prescriptions for a number of months now because it was convenient. The drugs I need are regular common medications and although ordering a repeat in good time I have never received all of the drugs at the first collection. Generally I have had to make at least two and on occasions three visits to get the full prescription. The staff are casual, disinterested and seem be lacking in any kind of supervision. On at least two out of the last five occasions they have not been able to find the original prescription and I have had to provide a copy. Staff search piles of scripts in boxes dotted around the dispensary and the same for medication. It takes ages and the queues are often long. On my last visit three patients left the queue to come back another time. This was the third visit I had made myself to get a complete prescription fulfilled. This visit took 20 minutes to collect one missing drug. The staff lack energy and look miserable as they amble up to the reception. Many staff seem to be floating around drinking coffee and chatting. Prompt attention of customers waiting and a smile would be a start. Initial impressions of the jumble of papers and bags littered around give the impression of lack or organisation and this has been borne out by the service I have received. For regular monthly prescriptions it should not be difficult to predict and order the necessary elements in anticipation. Have now changed my pharmacy and its a world apart.
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