I called to ask if I could pause my direct debit for contacts. I just explained what I wanted to do, the woman consequently put the phone down on me. I called back straight away and they haven’t answered. One time they cancelled the call. I left it ringing a while. I’m disgusted with them. They’re fine to take your money, but not interested in quite an easy customer service problem. I only wanted to pause the payment until I had used up the excess of contact lenses I had built up. I’ll never use them again and simply cancel the direct debit. I’m really disgusted with them and shocked to be honest.