7 Reviews Vision Call Suite 1 Neville House, Saffron Walden, CB11 4LB Phone : Web :http://www.vision-call.co... Email :. Status : Closed 
- Optician Information
- Vision Call is an optician near Saffron Walden and provides a list of services listed below if available. This optician has 7 reviews with a rating of 0 out of 5.
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Vision Call
By: Anonymous Rating:.. Oct 12 2015 As a Care Home Manager who uses Visioncall regularly, following reading some of the reviews below I felt I had to comment on some of the negative feedback that has been given, I have always found Visioncall as a company and their staff to be extremely professional, understanding of our residents particular needs and tailors the eye tests to the individual needs of the residents. I have never found them to be hurried and always treat our residents with dignity and respect. Visioncall to me, are well ahead of their competitors in respect of residents with advanced dementia and how they perform the eye test on these individuals. Visioncall's local manager has attended my care home on a few occasions and provided me with an update on how the company are moving forward in respect of the changes in the care industry and the training the Staff receive to keep them up to date with best practice in various aspects e.g. Dementia and I have witnessed this in practice when Visioncall staff have been testing residents eyes. Our residents experience of Visioncall staff is always very positive and they wish to continue to use Visioncall for the foreseeable future.
Original Comment Report...Vision CallBy: Anonymous Rating:.. Sep 15 2015 My father aged 94 bought some glasses from visioncall. After a short period he said to me (his daughter) that they were not very clear and he felt rushed when they came to the house and all they wanted was the order, which they got. Since then I have telephoned twice, made appointments for them to visit again as he cant see through them clearly, and they did not turn up, how rude.
Original Comment Report...Reply from Vision Call
Mon, 12 Oct 2015 10:28:46 +0100
As the person responsible for Quality Improvement at Visioncall, I was extremely concerned to find this comment on this site. In order for me to take this forward, which would be helpful to our company, I would require more details. If you wish to allow me to investigate further I would be grateful if you could contact me directly. We have a robust complaints management procedure and would appreciate the opportunity to respond after thorough investigation. My contact details are: Barbara McDonald Director of Clinical Governance and Policy bmcdonald@visioncall.co.ukVision CallBy: Anonymous Rating:.. Jun 29 2015 I was quite shocked to stumble on these negative reviews for Visioncall and felt it only fair to add my conflicting review. As a manager of a care home I have used Visioncall for many years and find their service not only highly efficient but they are also quick to respond to any request i make whether that be for a new vision test or frame adjustments. I also find their documentation second to none and it aids in ensuring each resident has the right spectacles to meet their differing needs and abilities.
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